For certain issues experienced by a user in the ProgressionLIVE mobile application, you may be asked to send the event logs to help our team investigate.
The process differs depending on whether the employee is using an Android or iOS device.
Send Event Logs from an Android Device
Open the main menu in the mobile application and tap the three-dot menu located in the upper-right corner.
Select Send Diagnostic Logs.
Enter a description of the issue encountered, then tap OK.
Send Event Logs from an iOS Device
Open the main menu in the mobile application and tap Status.
Tap Contact Support.
Enter a description of the issue encountered, then tap Done.
Finally, tap the Send (arrow) icon to send the email.
Tips for Faster Troubleshooting
To help our support team investigate more efficiently, include the following information when submitting logs:
A description of the issue
The date and time the issue occurred
The task or work order involved (if applicable)
The steps that led to the problem
Any error messages displayed in the application
Providing as much detail as possible helps reduce investigation time and identify the root cause more quickly.