What is Hybrid Mode?
Hybrid Mode forwards your ProLine calls straight to your device and connects them the moment you answer — there's no "press 1" step like in Classic. Calls connect instantly when you pick up, missed calls go to your device's own voicemail (not ProLine voicemail), and incoming forwarded calls display your ProLine number, so you know it's a business call before you answer.
Hybrid mode does not support the "Auto Respond to Missed Calls" setting. That option is only available in Classic and Browser modes.
Why Choose Hybrid Mode?
Hybrid Mode is a good fit if you:
Want calls to connect instantly without the press-1-to-answer step.
Want to recognize business calls — incoming forwarded calls show your ProLine number, signaling it's a ProLine call.
Are comfortable using your device's native voicemail instead of ProLine's voicemail system.
If you'd prefer to see the customer's real number on incoming calls, Direct Mode may suit you better. If you'd rather keep voicemail inside ProLine, consider Classic Mode.
How to Access & Enable
Click the hamburger menu (☰) in the top-left corner.
Select Account Settings.
By default, settings open under Profile. Navigate to the Phone tab.
Open the Call System Mode dropdown.
Select Hybrid.
Key Features and Settings in Hybrid Mode
The settings below appear in the order you'll see them on screen.
1. Require Callers to Press "1" (Spam Filter)
Function: Prompts incoming callers to press "1" to proceed with the call.
Benefit: Significantly reduces robocalls.
Consideration: This can slightly inconvenience genuine callers, so it's optional based on your tolerance for spam calls.
2. Auto Respond to Missed Calls
This checkbox is visible on the settings page, but as its label indicates, it only works in Classic and Browser modes. It does not function in Hybrid Mode, so enabling it here will have no effect.
3. Your Device Number
This is critical for proper call routing.
What It Is: The phone number of the actual device receiving calls. This is most often the number attached to the cellular device you use the ProLine mobile app on.
What It Is Not: Not your ProLine number.
Why It Matters: Ensures that ProLine can properly route calls to your physical device.
4. Forward Inbound Calls to a Different Number
Use Case: Useful if you want to send calls to a third-party service, after-hours agent, or remote receptionist. In practice, this is most often used for an external answering service.
How It Works: Enable the option, and a "Forward Calls To" field will appear. Enter the number you want inbound calls routed to.
Important: Once this field is filled, calls ring that number instead — they will no longer ring the device ProLine is installed on.
Important Considerations
Voicemail location: Missed-call voicemails go to your device's voicemail inbox, not ProLine voicemail. If you'd rather keep voicemails inside ProLine, Classic Mode is the better choice.
Caller ID (incoming): Forwarded calls display your ProLine number on your device, so you'll know an incoming call is a business call.
Caller ID (outgoing / callbacks): Because Hybrid pushes calls directly to your personal device, your personal number may be exposed to the customer when you call them back. If keeping your personal number masked is important, Classic Mode is the better choice.
Summary
Hybrid Mode is best for users who want calls to connect instantly without a press-1 step, while still recognizing incoming business calls by their ProLine caller ID. Just remember that voicemail is handled by your device, not ProLine, and that your personal number may be exposed to customers on callbacks. Be sure to set your device number correctly, and use the spam filter and call forwarding features as needed.
Need Help?
If you encounter difficulties or have further questions, contact our support team at support@proline.app or through the chat in the lower corner of your screen. We're here to help you with any issues or concerns.