Why Choose Classic Mode?
Classic Mode is ProLine's most recommended phone mode for the following reasons:
Voicemail Integration: It utilizes ProLine's built-in voicemail capabilities.
Number Masking: Your personal phone number is masked, ensuring customers only see your ProLine number.
Centralized Communication: Keeps all business communication within your ProLine account, enhancing organization and professionalism.
Simplicity: Best suited for the majority of ProLine users without requiring additional setup or devices.
Other modes are available and covered in separate training videos, but Classic works best for most team scenarios.
Key Features and Settings in Classic Mode
1. Spam Filter
Function: Prompts incoming callers to press “1” to proceed with the call.
Benefit: Significantly reduces robocalls.
Consideration: This can slightly inconvenience genuine callers, so it’s optional based on your tolerance for spam calls.
2. Voicemail Greeting
What it Does: Lets you record a personalized greeting for missed calls.
Where It Applies: Used only for the specific ProLine number you assign.
Tip: Craft a clear, professional greeting to maintain your brand tone.
3. Device Number
This is critical for proper call routing.
What It Is: The phone number of the actual device receiving calls.
What It Is Not: Not your ProLine number.
Example: If your ProLine number is 404-999-1453, your device number could be your personal cell number (e.g., 678-555-0198), since that’s where you’re receiving the call.
This is most often the number that is attached to the cellular device you use the ProLine mobile app on.
Why It Matters: Ensures that ProLine can properly route calls to your physical device.
4. Forward Inbound Calls to Another Number
Use Case: Useful if you want to send calls to a third-party service, after-hours agent, or remote receptionist.
How It Works: Enter the external number, and ProLine will forward inbound calls accordingly.
Summary
Classic Mode is the go-to solution for most ProLine users. It offers a clean and professional setup that masks your personal number, integrates voicemail, and allows easy call management through your existing device. Be sure to configure the device number correctly and consider using the spam filter and call forwarding features based on your operational needs.