What is Direct Call Mode?
Direct Call Mode forwards all incoming Proline calls to your personal or physical phone number. Here’s what you need to know:
Caller Exposure: Your personal number will be visible to customers since calls are being forwarded directly.
Voicemail Handling: Voicemails left by callers will go to your physical phone’s voicemail system, not to your Proline account.
Caller ID: When receiving calls, the caller ID shown will be the customer’s actual phone number, not your Proline number.
Key Features & Limitations
Useful For:
Office phones or any situation where you want calls ringing on a physical device.
Users who don’t need voicemail management within Proline.
Limitations:
Voicemail messages won’t be accessible within the Proline system.
Exposes your personal number to clients.
Additional Options in Direct Mode
Despite its simplicity, Direct Mode still includes a few helpful features:
Spam Call Protection: You can enable a “Press 1 to connect” filter, which blocks most robocalls since automated systems can’t interact with prompts.
Device Management: The Device Number refers to the phone with the Proline mobile app installed. This remains active in Direct Mode.
Forward Inbound Calls to Another Number
Use Case: Useful if you want to send calls to a third-party service, after-hours agent, or remote receptionist.
How It Works: Enter the external number, and ProLine will forward inbound calls accordingly.
Is Direct Mode Right for You?
Direct Mode is a practical choice if:
You need calls to go directly to a physical phone.
You’re comfortable with voicemails being stored outside of Proline.
Summary
Direct Call Mode is designed for simplicity and immediacy. Whether you're routing calls to a receptionist or using your own mobile phone, this mode provides that option with minimal setup. Evaluate your team’s call handling needs to decide if this mode suits your communication workflow or if you need our other options (Classic, Hybrid, Browser)