What is Direct Mode?
Direct Mode forwards your ProLine calls straight to your personal number, connecting them the moment you answer. There's no "press 1" step and no ProLine voicemail. Calls connect instantly when you pick up, missed calls go to your device's own voicemail, and incoming forwarded calls display the caller's actual phone number rather than your ProLine number.
The main trade-off is privacy: because calls forward directly to your personal number, that number is exposed to customers.
Why Choose Direct Mode?
Direct Mode is a good fit if you:
Forward an office line to a physical phone — this is the most common use case for Direct Mode.
Want to see the caller's real phone number on incoming forwarded calls.
Don't need ProLine voicemail and are comfortable using your device's native voicemail.
Aren't concerned about your personal number being visible to customers.
If keeping your personal number masked matters to you, Classic Mode is the better choice. If you'd like incoming calls to show your ProLine number instead of the caller's, consider Hybrid Mode.
How to Access & Enable
Click the hamburger menu (☰) in the top-left corner.
Select Account Settings.
By default, settings open under Profile. Navigate to the Phone tab.
Open the Call System Mode dropdown.
Select Direct.
Key Features and Settings in Direct Mode
The settings below appear in the order you'll see them on screen.
1. Require Callers to Press "1" (Spam Filter)
Function: Prompts incoming callers to press "1" to proceed with the call.
Benefit: Significantly reduces robocalls, since robots can't press 1.
Consideration: This can slightly inconvenience genuine callers, so it's optional based on your tolerance for spam calls.
2. Auto Respond to Missed Calls
This checkbox is visible on the settings page, but as its label indicates, it only works in Classic and Browser modes. It does not function in Direct Mode, so enabling it here will have no effect.
3. Your Device Number
This is critical for proper call routing.
What It Is: The phone number of the actual device receiving calls. This is most often the number attached to the cellular device you use the ProLine mobile app on.
What It Is Not: Not your ProLine number.
Why It Matters: Ensures that ProLine can properly route calls to your physical device.
4. Forward Inbound Calls to a Different Number
Use Case: Useful if you want to send calls to a third-party service, after-hours agent, or remote receptionist. In practice, this is most often used for an external answering service.
How It Works: Enable the option, and a "Forward Calls To" field will appear. Enter the number you want inbound calls routed to.
Important: Once this field is filled, calls ring that number instead — they will no longer ring the device ProLine is installed on.
Important Considerations
Voicemail location: Missed-call voicemails go to your device's voicemail inbox, not ProLine voicemail. If you'd rather keep voicemails inside ProLine, Classic Mode is the better choice.
Caller ID (incoming): Forwarded calls display the caller's actual phone number on your device, not your ProLine number.
Caller ID (outgoing / personal number exposure): Because Direct forwards calls straight to your personal number, that number is exposed to customers. If keeping your personal number masked is important, Classic Mode is the better choice.
Summary
Direct Mode is best for users who forward an office line to a physical phone and want calls to connect instantly without a press-1 step. Just remember that voicemail is handled by your device rather than ProLine, that incoming calls show the caller's real number, and that your personal number is exposed to customers. Be sure to set your device number correctly, and use the spam filter and call forwarding features as needed.
Need Help?
If you encounter difficulties or have further questions, contact our support team at support@proline.app or through the chat in the lower corner of your screen. We're here to help you with any issues or concerns.