What is Browser Mode?
Browser Mode routes your ProLine calls to the ProLine desktop browser app instead of your phone. Calls ring inside the browser app, so it must be open to receive them — if the app is closed, the call is sent straight to voicemail. This lets you make and take calls directly from your computer, without forwarding to a physical device.
Why Choose Browser Mode?
Browser Mode is a good fit if you:
Are an admin, office manager, or anyone not using the mobile app.
Work primarily at a computer and want to make and take calls without using a physical phone.
Handle a high volume of calls from a desk and prefer a screen-based calling experience.
Want to keep calls within ProLine, including voicemail.
Because calls only ring while the browser app is open, Browser Mode works best for users who keep ProLine open during working hours. If you need calls to reach you when you're away from your computer, Classic Mode may suit you better.
How to Access & Enable
Click the hamburger menu (☰).
Select Account Settings.
By default, settings open under Profile. Navigate to the Phone tab.
If the call system mode is set to Classic, open the dropdown.
Select Browser to switch to Browser Mode.
Key Features and Settings in Browser Mode
The settings below appear in the order you'll see them on screen.
1. Require Callers to Press "1" (Spam Filter)
Function: Prompts incoming callers to press "1" to proceed with the call.
Benefit: Significantly reduces robocalls, since robots can't press 1.
Consideration: This can slightly inconvenience genuine callers, so it's optional based on your tolerance for spam calls.
2. Auto-Reject Waiting Browser Calls
What It Does: While you're already on a browser call, any second incoming call is sent straight to voicemail instead of interrupting you.
Why It's Helpful: Keeps you from being disturbed mid-call, and ensures the second caller still reaches your voicemail.
3. Auto Respond to Missed Calls
What It Does: Automatically sends a preset text message whenever someone calls your ProLine number and the call is not answered.
Why It's Helpful: Ensures callers get an immediate response, even if you are unavailable.
Use Case Examples:
Letting customers know you will call back shortly.
Providing alternative contact information.
Acknowledging the missed call for quick follow-up.
Note: This setting is available in Classic and Browser modes only.
4. Browser Calling Status
What It Does: Click Show Status to check whether the browser calling system is connected and working properly.
When to Use It: If you're having trouble making or receiving calls in the browser, this is the first place to check.
Related: For step-by-step fixes, see Troubleshooting Browser Calling Issues.
5. Voicemail Greeting
What it Does: Lets you record a personalized greeting for missed calls.
Where It Applies: Used only for the specific ProLine number you assign.
Tip: Craft a clear, professional greeting to maintain your brand tone.
6. Your Device Number
Unlike the other modes, this field is optional in Browser Mode.
If you leave it blank: You place outbound calls only through the ProLine desktop browser. Incoming calls ring to the browser app.
If you enter a number: You can also start outbound calls from the ProLine mobile app on that device — those calls forward out through your ProLine number. Incoming calls still ring only to the browser, not your phone.
Recommendation: If you're using Browser Mode, do the majority of your calling in the browser. Incoming calls only ring there, so relying on the mobile app risks missing calls that won't ring to your phone.
Important Considerations
The browser app must be open: Calls only ring while the ProLine desktop browser app is open. If it's closed, incoming calls go straight to voicemail.
Voicemail location: Missed calls and auto-rejected calls go to your ProLine voicemail, where callers hear the greeting you record in the Voicemail Greeting setting above.
Check your status if calls aren't working: Use the Browser Calling Status button to confirm the system is connected before troubleshooting further.
Summary
Browser Mode lets you make and take ProLine calls directly from your computer through the desktop browser app, with no physical phone required. Just remember the browser app must stay open to receive calls, otherwise they go to voicemail. Use the spam filter and Auto Respond features as needed, and check Browser Calling Status if you run into call issues.
Need Help?
If you encounter difficulties or have further questions, contact our support team at support@proline.app or through the chat in the lower corner of your screen. We're here to help you with any issues or concerns.