Overview
This guide covers Browser Mode in ProLine phone settings. Browser Mode allows phone calls to ring directly through your desktop browser, making it ideal for desk-based users such as administrators, office managers, or anyone not relying on the mobile app.
Important: The browser must remain open to receive incoming calls. If the browser is closed, calls will automatically route to voicemail.
Purpose
Browser Mode is designed to support desktop-first workflows by:
Routing inbound calls directly to the desktop browser
Reducing spam and robocalls through call screening options
Allowing optional mobile app outbound calling while preserving ProLine caller ID
How to Access
Click the hamburger menu (☰).
Select Account Settings.
By default, settings open under Profile. Navigate to the Phone tab.
If the call system mode is set to Classic, open the dropdown.
Select Browser to switch to Browser Mode.
Configuration / How to Use
Call Screening with “Press 1” Option
Requires callers to press 1 before the call connects.
Helps filter out spam and robocalls so only legitimate callers reach you.
Auto-Reject Waiting Calls
When enabled, if you are already on a browser call and another call comes in, the new call is automatically routed to voicemail.
Prevents interruptions and avoids overwhelming your call line.
Auto Respond To Missed Calls (Classic & Browser Only)
Allows you to configure an automatic text message that is sent to callers when a call is missed.
This message is sent when:
A call is not answered
A call is auto-rejected
Helps ensure callers receive an immediate response even when you are unavailable.
Browser Call System Status
Click the Call System Status button to open diagnostic information.
This data can be shared with the ProLine Support team for troubleshooting if Browser Mode is not functioning as expected.
Voicemail Greeting
Upload or record a custom voicemail greeting.
This greeting plays when:
A call is missed
A call is auto-rejected
Optional: Configure Your Device Number
Entering a device number enables additional flexibility:
You can place outbound calls from the mobile app while Browser Mode is active.
Calls placed from the mobile app will route through your ProLine number, maintaining consistent caller ID.
If left blank:
All outbound calls will be placed exclusively through the browser.
Recommendation:
Browser Mode works best when most calling activity occurs in the desktop browser, especially in office environments.
Use Cases & References
Office managers and administrators working primarily at a desk
Users who do not rely on the mobile app for inbound calls
Teams needing controlled call flow and reduced spam
Compatible with other ProLine phone modes: Hybrid, Browser, Direct
Guidelines & Best Practices
Keep your browser open at all times to receive incoming calls.
Configure call screening, voicemail, and auto-response settings for better call management.
Use the mobile app for outbound calls only if a device number is configured.
Choose Browser Mode when working primarily from a desktop environment.
FAQs (if needed)
What happens if my browser is closed?
All inbound calls will route directly to voicemail.Can I still make calls from the mobile app?
Yes, if a device number is entered. Outbound calls will still display your ProLine number.
Summary
Browser Mode is a powerful solution for desktop-first users, offering:
Direct browser-based calling
Reduced spam and interruptions
Consistent caller ID
Optional mobile outbound flexibility
When configured correctly, it provides a reliable and efficient calling experience without relying on a mobile device.
Need Help?
If you need assistance with Browser Mode setup or troubleshooting, contact ProLine Support.