First, we would need to clarify whether your deal has been locked or unlocked. if your deal is locked it would have a lock next to "deal" there are two ways this can be unlocked you can either have the unlock button where you can unlock it from there, or if you do not have that option you can come over to the live chat and we can unlock this for you.

Unlocking a deal allows you to make changes to the documents and deal fees. You can start this process by clicking on the link below, which will take you to an article about how to unlock a deal in Propoly.

Once you arrive at the article, you should follow its instructions to unlock the deal. Once you have done this successfully, you should be returned back to the deal page. Scroll down the agreement page until you see the Holding deposit section and the credit payment section.

You will need to type the holding deposit amount into the credit payment section before saving the changes. This will skip the holding deposit payment on the progressive tenancy walkthrough.

Once the changes are completed, click "Save deal" at the bottom of the page to save your changes.

If the tenant has paid the full amount (including rent) outside of Propoly, then you will need to put the full amount they have paid into the credit payment section so they are not requested payment at the signing and move-in monies stage.

If a tenant has paid move-in monies outside of Propoly, If you are already on the signing and move-in monies stage. there will be an option at the bottom of the page to confirm this. Select "I have received monies outside Propoly" and confirm your selection by selecting the box and pressing "I confirm the Transfer has been received". If you are before that stage you an simply just mark this down as a credit payment following the same process above.