Here you can find out how to call up the logs for the error messages.
Error messages during product synchronisation:
Error message | Meaning | Solution |
[warn] ** (WmsIntegrator.DataSync.ClientError) An error has occurred in pulpo when trying to update/create/delete: %{"XXX" => %{"barcodes" => "Product barcodes can't be an empty list"}} | There is no barcode for variant XXX in plentymarkets. | Barcode in plentymarkets must be updated. |
[warn] ** (WmsIntegrator.DataSync.ClientError) An error has occurred in pulpo when trying to update/create/delete: %{"XXXX" => %{"third_party_id" => "can't be blank"}} | There is no supplier for variant XXX in plentymarkets. | Supplier updated in plentymarkets. |
Notes:
The errors can also occur in combination.
If an item is not transferred to PULPO WMS, this may be because it is still set to inactive in plentymarkets. It must then be set to active in plentymarkets.
After the change in plentymarkets, the integration must be restarted manually. Here we explain how to start an integration manually.
Error messages during order synchronisation:
Fehlermeldung
Error message | Meaning | Solution |
[warn] [push] No warehouse was found with name LagerABC | The warehouse stored in the order LagerABC does not match the warehouse name in PULPO WMS. | Selection of the correct warehouse in plentymarkets |
[warn] ** (WmsIntegrator.DataSync.ClientError) An error has occurred in pulpo when trying to update/create/delete: %{"ORDER_YYY" => %{"item-1:product_id" => "can't be blank", "item-1:product_sku" => "the product with sku \"XXX\" does not exist"}} | The product variant XXX in order YYY is not created as a product in PULPO WMS. | Transfer product to PULPO WMS |
[warn]** (WmsIntegrator.DataSync.ClientError) An error has occurred in pulpo when trying to update/create/delete: %{"ORDER_YYY" => %{"third_party_id" => "The third party is not a client", "warehouse" => "User not allowed in warehouse nil", "warehouse_id" => "can't be blank"}} | The warehouse stored in order YYY does not exist in PULPO WMS. | Check why this warehouse is stored in the order and, if necessary, change it to the warehouse created in PULPO WMS. |
Notes:
The errors can also occur in combination.
After the change in plentymarkets, the integration must be restarted manually. Here we explain how to start an integration manually.