Fix 1: Try the default Password
If you're setting Pyramid up for the first time, the Pyramid network should show as Pyramid WiFi 👍 or Pyramid 021 in WiFi Settings on your device.
Note: If it requests a default password, please try OnlineFreedom1
Fix 2: Try another device
To make sure that it is not your device that needs to reboot, please check another device to see if it is able to connect to Pyramid.
If the same issue appears on both and you can't connect, the next step is to perform a quick factory reset by following these instructions (tap here).
Fix 3: Can't Find Pyramid?
If you can’t find Pyramid, please firstly check if another device can see it in the available networks. You may also want to to toggle Aeroplane mode on/off to force your device to refresh the available networks.
If still not showing, please follow these steps:
Hold in the reset button on the side of Pyramid for ten seconds (careful not to hold for too long or you could factory reset it to original settings)
After a few moments, it should appear in available networks in WiFi Settings of your device
If it still doesn't appear, please try another power supply (power adaptor plug or USB cable) or try a factory reset by following these steps.
Still have an issue?
Pop us an email to firstname.lastname@example.org or tap the message button on the bottom right of this page to get in touch