If a contractor cannot log in to Quartz, there are several ways to help them regain access:
1. Contractor Uses “Forgotten Password”
The contractor can click the “Forgotten password” link on the login page
This will send them an email with a link to reset their password.
They can follow the link to create a new password themselves.
2. Resend the Invitation Link
If the contractor doesn’t have access to the invitation email, you can resend it:
Go to the organisation level in Quartz.
Use the search menu to find the contractor page.
Filter to locate the specific contractor.
Click the edit icon → Contact info → Resend invite.
The contractor will receive an email invitation and can set a new password through that link.
3. Reset the Password on Behalf of the Contractor
As an admin, you can reset their password directly:
Go to Settings → Manage Users.
Search by the contractor’s email address.
Toggle Set/Reset User Credentials.
Enter a new password and select Save.
Provide the contractor with their username and new password.
Advise the contractor to update the password to one of their choice when they log in.