What Are Conversational AI Agents?
Conversational AI Agents let you build and deploy outbound AI calling agents that make phone calls to your customers and prospects automatically. Set up a campaign, select your contacts, and let the AI handle the calls — qualifying leads, following up on estimates, confirming appointments, or running promotional outreach at scale.
This is part of QuoteIQ's Virtual Call Team. While the AI Receptionist handles inbound calls 24/7, Conversational AI Agents handle outbound — proactively reaching out to customers on your behalf.
No competitor in the field service management space offers outbound AI calling. Most competitors (like Jobber) only offer inbound AI answering. QuoteIQ is the only FSM platform where AI makes calls for you.
Quick Facts
Available on: All plans (Essentials, Beginner, Pro, Elite, Max)
Uses: IQ Credits (125 IQC = 1 minute) and per-minute pricing
Calling direction: Outbound — AI calls your customers and prospects
Campaign support: Batch calls to multiple contacts at once
Every call: Recorded, transcribed, and summarized
What You Can Do with Conversational AI Agents
Build Custom AI Agents
Create AI agents trained with your company information, services, and messaging. Each agent can be customized with your brand's tone and personality, so calls sound natural and professional.
Deploy Outbound Campaigns
Select a group of contacts and launch a batch calling campaign. The AI agent calls each person, delivers your message, qualifies interest, and logs the results — all without you picking up the phone.
Activate & Deactivate Agents
Full control over when your agents are live. Activate an agent to start taking or making calls. Deactivate when you want to pause. Toggle on and off anytime from your QuoteIQ dashboard.
Assign Phone Numbers
Assign dedicated phone numbers to your AI agents so outbound calls come from a recognizable, professional number.
Batch Calls
Send calls to many contacts simultaneously. Run large-scale outreach campaigns for seasonal promotions, estimate follow-ups, appointment confirmations, or customer win-back efforts.
Call Logs & Transcripts
Every call is recorded, transcribed, and summarized automatically. Review call logs from your dashboard to see what was discussed, which leads were qualified, and what follow-up is needed.
Use Cases
Estimate Follow-Up
Sent 20 estimates last week that haven't been approved? Launch an outbound campaign to follow up with each customer. The AI calls, asks if they have questions about the estimate, and reports back who's ready to move forward.
Seasonal Promotions
Spring cleaning season starting? Set up a campaign to call last year's customers with a promotional offer. The AI delivers your message, captures interest, and logs who wants to book.
Appointment Confirmations
Have a full schedule this week? Deploy an AI agent to call each customer and confirm their appointment, reducing no-shows without your team spending hours on the phone.
Customer Win-Back
Haven't heard from some customers in 6 months? Launch a win-back campaign. The AI reaches out, checks if they need service, and flags warm leads for your team to follow up on.
Lead Qualification
Got a batch of new leads from a marketing campaign? Let the AI agent call each one, ask qualifying questions, and sort them into hot, warm, and cold — so your team only spends time on the best opportunities.
How It Relates to Virtual Call Team
Conversational AI Agents are part of QuoteIQ's broader Virtual Call Team (VCT) feature. Here's how the pieces fit together:
Feature | Direction | What It Does |
AI Receptionist | Inbound | Answers incoming calls 24/7, qualifies leads, takes messages |
Conversational AI Agents | Outbound | Makes calls to customers/prospects, runs batch campaigns |
Call Summaries | Both | Every call is recorded, transcribed, and summarized |
Both features use the same IQ Credits and per-minute pricing. Both are available on all plans.
Pricing & IQ Credits
Usage Pricing
First minute: $1.25
After first minute: $0.017 per second
IQ Credits: 125 IQC = 1 minute
Auto-recharge: $25 auto-recharge applied if balance drops below 10 minutes
IQ Credits by Plan
Essentials: 500 IQ Credits/month
Beginner: 1,500 IQ Credits/month
Pro: 3,000 IQ Credits/month
Elite: 5,000 IQ Credits/month
Max: 8,000 IQ Credits/month
Need more? Purchase additional IQ Credits anytime: 2,500 for $25 · 5,000 for $50 · 10,000 for $100 · 25,000 for $250.
Frequently Asked Questions
What are Conversational AI Agents?
Conversational AI Agents are outbound AI calling tools built into QuoteIQ. You build an AI agent, assign it a phone number, and deploy it to call your customers or prospects — individually or in batch campaigns. Every call is recorded, transcribed, and summarized.
Are Conversational AI Agents available on my plan?
Yes. Available on all QuoteIQ plans: Essentials ($29.99/mo), Beginner ($74.99/mo), Pro ($149.99/mo), Elite ($299/mo), and Max ($699/mo).
How is this different from the AI Receptionist?
The AI Receptionist handles inbound calls — answering when customers call you. Conversational AI Agents handle outbound calls — proactively calling customers and prospects on your behalf. Both are part of the Virtual Call Team.
Can I call multiple people at once?
Yes. Batch calling lets you send calls to many contacts simultaneously. Set up a campaign, select your contact list, and the AI handles the rest.
How much do calls cost?
The first minute is $1.25, then $0.017 per second after that. You can also use IQ Credits (125 IQC = 1 minute). A $25 auto-recharge kicks in if your balance drops below 10 minutes.
Are calls recorded?
Yes. Every call is automatically recorded, transcribed, and summarized. You can review call logs from your QuoteIQ dashboard.
Can I turn agents on and off?
Yes. You have full control to activate and deactivate agents anytime from your dashboard.
Can I customize what the AI says?
Yes. You can train your AI agent with your company information, services, and preferred messaging. You can also customize the agent's voice and personality to match your brand.
Do other field service apps offer outbound AI calling?
No. Most competitors like Jobber only offer inbound AI answering (AI Receptionist). QuoteIQ is the only field service management platform that offers outbound Conversational AI Agents for proactive customer outreach.
Can I use this for cold calling?
Yes, but you should ensure compliance with applicable telemarketing regulations (like the Telephone Consumer Protection Act) for your area. The AI agent can make outbound calls to any contacts in your QuoteIQ CRM.
Need help? Contact us at support@quoteiq.io or text (912) 913-7154.
