⚠️ Known Issue — We Are Aware And Resolving
QuoteIQ is currently aware of an issue affecting push notifications on both iOS and Android, and we are actively resolving it. Some users may not receive push notifications, or notifications may be delayed. This is on our side — not something wrong with your phone or your account settings.
No action is required on your end. Notifications will resume working normally for everyone once the fix is deployed. We appreciate your patience while our team works through it.
What's Affected
Push notifications inside the QuoteIQ mobile app — including alerts for new estimates viewed, invoices paid, customer replies in ClientHub, scheduled job reminders, and other in-app events — may not be delivered to your device while this issue is active. This applies to both:
iPhone (iOS)
Android phones
Your data, account, and the app itself are all working normally — only the push delivery system is impacted.
What We Recommend In The Meantime
Until the fix is deployed, the most reliable way to stay on top of activity is to open the QuoteIQ app directly and check your dashboard, ClientHub, and Notifications screen. Everything is logged inside the app — you won't miss any data, just the push alert.
Email notifications (where applicable) continue to work normally.
FAQs
Why am I not getting push notifications from QuoteIQ?
Why am I not getting push notifications from QuoteIQ?
QuoteIQ is currently aware of an issue affecting push notifications on both iOS and Android, and we are actively resolving it. This is on our side — your phone settings and account are fine. No action is needed on your end; notifications will resume working normally for everyone once the fix is deployed.
Is this affecting iPhone or Android?
Is this affecting iPhone or Android?
Both. The current push notification issue affects users on iOS (iPhone) and Android.
Did I do something wrong with my settings?
Did I do something wrong with my settings?
No. This is a QuoteIQ-side issue, not a phone settings issue. You don't need to change anything in your iPhone Settings, Android battery settings, or QuoteIQ app settings — the fix is being deployed on our end.
Am I losing data or missing customer messages?
Am I losing data or missing customer messages?
No. All your data, customer messages (including ClientHub texts), estimates, invoices, and other activity are being recorded normally inside QuoteIQ. The only thing impacted is the push alert delivery to your phone. Open the app to see everything as usual.
When will push notifications start working again?
When will push notifications start working again?
Our team is actively resolving this. We don't have a specific ETA to share, but the fix is a priority. This article will be updated once notifications are fully restored.
Do I need to update the QuoteIQ app or reinstall it?
Do I need to update the QuoteIQ app or reinstall it?
No. You don't need to update, reinstall, or reconfigure the app. The fix is being deployed on QuoteIQ's side — it will resolve automatically for everyone once complete.
Are email notifications still working?
Are email notifications still working?
Yes. Email notifications (where applicable to your settings) continue to work normally. Only push notifications inside the mobile app are affected by this issue.
Still need help? Contact us at support@quoteiq.io or text (912) 913-7154.