Best CRM for Plumbing Businesses in 2026

Updated October 20, 2026 · By the QuoteIQ Team

Disclosure: This guide is published by QuoteIQ, and QuoteIQ is ranked #1. To keep that fair, we include QuoteIQ's weak spots and cite a source for every price. We have no business relationship with the other seven platforms. QuoteIQ details come from the QuoteIQ Help Center. Competitor prices were checked on each vendor's pricing page on October 20, 2026.

Our pick for most plumbing companies with 1 to 20 people is QuoteIQ. On every plan, starting at $29.99/month for one user, it covers an AI receptionist for calls you can't pick up, options estimates (for example, repair the water heater or replace it), deposits, Affirm, Klarna and Afterpay financing, a parts section on every estimate and invoice, and card, ACH and QR-code payments on site. Job photos and inspection forms start on Beginner ($99.99, 2 users). A business texting number with AI auto-reply, On The Way texts and QuickBooks Online sync start on Pro ($199.99, 4 users). Dispatch, GPS tracking and truck inventory start on Elite ($299.99, 10 users).

If you're solo and want to start free, ServiceM8 has a free plan capped at 30 jobs a month. If you run a large multi-location shop, get a quote from ServiceTitan. Jobber is well reviewed. We place it last because a plumbing team that needs job costing and two-way texting pays more on Jobber than on QuoteIQ at 4, 6 and 10 users.

The 2026 ranking:

A plumbing day rarely goes to plan. A burst pipe jumps the line, a "quick" drain call turns into a sewer camera job, and the customer wants a price before you open the wall. So we looked at:

We kept the list to CRM and field service platforms plumbers actually use. Accounting tools aren't in scope, though QuoteIQ syncs with QuickBooks Online on Pro and up.

USD, before tax and payment processing. Sources at the end.

Best for: Owner-operators and plumbing companies of up to about 20 people.

What plumbers use most

QuoteIQ pricing (new subscriptions from October 2026):

Extra users: $25/user/month on any plan. No contracts. Annual billing is 12 months for the price of 10.

Pros

Cons

Housecall Pro's pricing page lists Basic $79/month ($59 annually, 1 user), Essentials $189/month ($149 annually, 5 users) and Max $329/month ($299 annually, 8 users, $35 per extra user). Basic covers scheduling, dispatch, estimates, invoicing, payments with consumer financing, a price book and job costing. Essentials adds flat-rate pricing, routes, checklists, photo reports and GPS. Max adds recurring service plans, a sales proposal tool and route optimization. CSR AI (its answering product) and Voice are listed as add-ons without prices. Card processing starts at 2.59% and bank payments cost 1%. The trial is 14 days with no card.

Pros: Flat-rate pricing from Essentials, and every price is on the page. Cons: AI answering is an extra with no listed price, and service plans need Max.

ServiceM8's US pricing is based on jobs per month, not users. Free covers 1 user and 30 jobs a month. Starter is $29 (50 jobs), Growing $79 (150 jobs), Premium $149 (500 jobs) and Premium Plus $349 (1,500+ jobs), all with unlimited users. Extra jobs cost 20¢ each. The feature list includes quotes with options, on-the-way SMS, two-way SMS, asset management, recurring jobs and offline access. ServiceM8 Phone starts at $19/month. The 14-day trial needs no card.

Pros: A real free plan and unlimited users on paid plans. Cons: Busy months can push you up a tier, and the phone system is an extra charge.

ServiceTitan's pricing page highlights its dispatch board, call recording, marketing attribution and reporting, and asks you to book a demo for a price. It suits companies with dispatchers, CSRs and several locations.

Pros: Built for scale. Cons: No published price and more system than most small shops need.

Workiz's pricing page shows Standard, Pro and Ultimate with "request pricing." All plans include a local number, recurring jobs, online booking, online payments and consumer financing. Automations are capped at 5, 10 or 30. Ultimate adds service plans, flat rate, inventory, equipment tracking and multi-day jobs. Genius Answering, its AI answering product, is sold separately. Trial: 7 days, no card.

Pros: Phone tools at the core, and equipment tracking on Ultimate. Cons: No public price, and the plumbing-heavy features sit on the top plan.

Service Fusion charges $245/month for Starter, $382 for Plus and $627 for Pro on monthly billing (15% less billed annually), and every plan includes unlimited users. Inventory, job photos and job costing are add-ons on Starter and included on Plus. Its support line is open weekdays.

Pros: One price no matter how many techs you hire. Cons: A high entry price for a 1- or 2-person shop.

Kickserv lists Start at $60/month for 5 users, Run at $119 for 10 users and Scale at $199 for 20 users, with 20% off annual plans. Start includes automated email and text reminders, time and expense tracking and QuickBooks Online. Run adds dispatch mapping and GPS check-ins; QuickBooks Desktop is $50/month extra.

Pros: Low published prices with several users included. Cons: Fewer built-in AI and financing tools than the platforms above.

Jobber is popular for good reasons. GetApp shows 4.6/5 from 1,487 verified reviews, and the iOS app shows 4.8 from about 21,000 ratings.

Here's why it's last for plumbing teams. On Jobber's pricing page (no commitment, checked October 20, 2026), job costing and two-way SMS begin on Grow: $199 for 1 user, $299 for up to 5, $399 for up to 10, plus $29 for each extra user.

AI answering costs extra too: Jobber's Receptionist add-on is $29/month on Core, Connect and Grow. Pipeline is $49/month and Marketing Suite is $99/month on those plans; all three come with Plus (from $499/month for up to 5 users). Card processing is 2.9% + 30¢ and ACH is 1%. Annual prepaid plans are non-refundable mid-term.

On support, GetApp rates Jobber 4.6, and its summary notes that "a minority of users report slow response times, difficulty escalating issues, and inconsistent support quality when facing complex problems." That's the minority view, not the typical one.

In Jobber's favor: no card needed for the 14-day trial, a cheaper Connect plan ($199 for up to 5 users) if you don't need job costing or two-way SMS, and Xero sync.

QuoteIQ Essentials ($29.99) if you want AI call answering, financing and options estimates from day one. ServiceM8 Free if you do fewer than 30 jobs a month and want to pay nothing yet.

QuoteIQ Pro ($199.99, 4 users) for a texting line with AI auto-reply, On The Way texts, job costing, a client portal and QuickBooks Online. Kickserv Start ($60, 5 users) is the lowest published price if you need fewer built-in tools.

QuoteIQ Elite ($299.99, 10 users) for dispatch, GPS, route optimization and truck inventory. Service Fusion's unlimited users or a ServiceTitan quote make sense once you have a full office staff.

You need a website that turns "plumber near me" searches into calls. Budget Built Sites, a QuoteIQ subsidiary according to its Terms of Service, builds contractor sites with AI and offers a 3-day free trial. It doesn't publish a price, and payments after the trial are non-refundable. QuoteIQ's own AI Website Builder is a $34.99/month add-on, or free on Max.

QuoteIQ is our top pick for plumbing shops with 1 to 20 people (QuoteIQ publishes this guide). It includes AI call answering, options estimates, deposits, consumer financing and on-site payments from $29.99/month. ServiceM8 is a good free starting point for solo plumbers, and ServiceTitan suits large multi-location companies.

Checked October 20, 2026: QuoteIQ is $29.99 to $699.99 for 1 to 20 users. Housecall Pro is $79 to $329 monthly. ServiceM8 is free to $349 based on job volume. Kickserv is $60 to $199. Service Fusion is $245 to $627 with unlimited users. Jobber Grow is $199 for one user and $399 for up to 10. ServiceTitan and Workiz don't publish prices.

Yes. QuoteIQ's Virtual Call Team answers 24/7 on every plan and uses 125 IQ Credits per minute. Housecall Pro (CSR AI), Workiz (Genius Answering) and Jobber (Receptionist, $29/month) offer AI answering as add-ons.

In QuoteIQ, every plan can list parts in an estimate or invoice's Materials section. Inventory Management on Elite and Max tracks stock by warehouse, truck and technician, and deducts used materials when the invoice is paid.

No. Appointment reminders go out automatically by SMS and email, but unpaid-invoice reminders are sent manually with the Send Reminder button.

It isn't because of quality: Jobber rates 4.6/5 on GetApp. It's cost. Job costing and two-way SMS start on Grow, at least $286/month for 4 users and $399 for 10, and AI Receptionist is a $29/month add-on below Plus.