We send your telematics device via Royal Mail, so it should arrive around 3-4 working days, after your policy starts. Bear in mind this can take a little longer over the holiday periods. We'll always send you reminders to set up the device, but don't worry we do give you plenty of time to connect. We'll send you the date you need to connect by further down the line, so if you're device hasn't arrived yet, don't worry as you'll have until that date to connect it.
Just so you know you're covered from the moment your policy starts, so you don't need to wait for your device. Just make sure you get set up as soon as it arrives. Please download and log in to the app in the meantime and make sure any named drivers have done this too as soon as possible.