How a call connects
When you dial from Raise More, the call moves through several steps:
Your browser captures your microphone audio.
That audio is sent over your internet connection to our calling provider.
The provider places the outbound call from the caller ID you selected.
The recipient's phone carrier rings their phone.
When they answer, you and the recipient are joined into the same call.
A problem at any one of these steps can end the call early or stop it from connecting.
Common causes
The causes fall into three groups: things on your side, things on the recipient's side, and things at the carrier level.
On your side
Weak or unstable internet. The dialer runs in your browser and sends your voice over your internet connection. Spotty Wi-Fi, network jitter, or a congested connection can cause choppy audio or a dropped call.
Microphone access blocked. If your browser is not allowed to use your microphone, the call cannot connect. Raise More shows the message "Microphone access is blocked. Allow microphone access in your browser settings and try again." You may also get a call with no audio.
A browser other than Chrome, or an outdated version. The dialer is built and tested for Google Chrome. Other browsers, outdated versions, or privacy extensions can interfere with the calling technology.
You left the dialer page. Navigating away, closing the tab, or letting your computer sleep ends the active call. Keep the dialer tab open and in focus while you are calling.
You hung up. Clicking end, or a keyboard shortcut, closes the call.
On the recipient's side
They did not answer (no answer). The phone rang out and went to voicemail or stopped ringing.
They hung up. The recipient ended the call after picking up, or declined it.
Their line was busy. The recipient was on another call.
Their phone was unreachable. The number may be off, out of service, or temporarily unavailable.
At the carrier level
The carrier rejected or blocked the call. Phone carriers sometimes block or filter outbound calls, particularly when a number has a poor reputation or is being flagged as spam.
Your caller ID is not fully approved. Caller IDs go through a verification and carrier-approval process. If the caller ID you are using is not fully approved, calls may fail to connect, or ring through but be flagged as spam before they reach the recipient.
How to fix it
Work through these in order. Most issues clear up within the first few steps.
Check your internet. Switch to a wired connection or move closer to your router. A speed test confirms whether your connection is stable.
Use Google Chrome. If you are on another browser, switch to Chrome and make sure it is up to date.
Allow microphone access. Look for the microphone icon in your browser's address bar and confirm Raise More is allowed to use your mic. If access was blocked, allow it in your browser settings and reload the page.
Keep the dialer tab open and active. Do not navigate away or let your computer sleep during a session.
Confirm your caller ID is approved. Open the Caller IDs page and check that the number you are calling from shows as verified and approved.
Try a different caller ID. If you have more than one configured, switching can help when one number is being filtered by carriers.
Retry the call. Many dropped or failed calls are temporary. Dialing again often connects on the next attempt.
When to contact support
Contact our support team if:
Calls consistently fail across multiple recipients after you have checked your internet, browser, and microphone.
A caller ID has been stuck pending or not approved for an extended period.
Your calls connect but are repeatedly flagged as spam or shown as a poor reputation to recipients.
It helps to include the date and approximate time of the affected calls, the caller ID you were using, and your browser. That lets us trace what happened at the carrier level.
FAQ
Why do some calls ring and then drop right away?
This usually points to a network problem on your side or a carrier rejecting the call. Check your internet first, then try a different caller ID.
My audio is one-way. Is that a dropped call?
Not exactly, but it is related. One-way audio usually means a microphone permission or browser problem. Re-check your mic permissions in Chrome.
Does a "no answer" count against my caller ID?
No. A no answer means the recipient did not pick up. It does not affect your caller ID's standing.
Will switching caller IDs really help?
Sometimes. Carriers assess each number independently, so a fully approved caller ID can connect when another is being filtered.
The dialer worked yesterday but not today. What changed?
The most common causes are a change in your network, a browser update, or a caller ID that fell out of approval. Run through the fix steps above, and contact support if it persists.