When you start a dialer session in Raise More, you connect to it in one of three ways. How you connected determines where the call audio plays and what to check when you can't hear the person on the other end.
First, check how you joined the session
When you open a call session, Raise More shows a "Connect to dialer session" window with these options:
Join via browser. Audio plays through your computer's speaker or headset, and your computer's microphone is used to talk. This needs microphone permission in the browser.
Call me (or dial into the number / scan the QR code). Raise More calls your phone, and you talk and listen on the phone. Your computer's speaker, headset, and microphone are not used at all.
Join without audio. This is a view-only mode for watching a session. You will not hear anyone and they will not hear you. This is expected. If you joined this way and want to talk, leave and rejoin with "Join via browser" or "Call me."
If you used Call me or dialed in, the audio is on your phone. Turn up your phone's volume, take it off speaker if that helps, and make sure you're not muted on the phone itself.
The rest of this article is about Join via browser, where audio runs through your computer.
Browser audio: what to check
Audio problems with browser calling are almost always local to your computer. Work through these in order.
1. Allow microphone access
Browser calling needs your microphone, even for hearing the other person, because it uses one connection for both directions.
If the microphone is blocked, Raise More shows a warning that says "Microphone is blocked. Enable it in your browser settings to join via browser," and the dialer bar shows a red "Blocked" indicator. To fix it:
Click the microphone or lock icon in your browser's address bar.
Set the microphone to "Allow."
Refresh the page and rejoin the session.
2. Check your output device
Raise More does not have its own speaker or headset picker. Audio plays through whatever output device your computer is set to use.
Open your computer's sound settings.
Set the output to the speaker or headset you're actually using right now.
If you recently plugged in or unplugged a headset, your computer may have switched output devices on its own. Set it back.
3. Turn up and unmute the volume
Raise your computer's system volume and confirm it isn't muted.
Check that the browser tab isn't muted. Browsers show a small speaker icon on the tab; right-click the tab to unmute it.
If you're on a Bluetooth headset, check its own volume control too.
Note: the Mute button in the dialer bar mutes your microphone, not your speaker. It affects whether the other person can hear you, not whether you can hear them.
4. Try a wired headset
Bluetooth devices can drop audio, connect to the wrong device, or add lag. A wired headset plugged directly into your computer is the most reliable setup for a long session.
5. Use a supported browser
Browser calling is built and tested on Google Chrome. Other browsers can produce one-way or no audio. If you're on Safari, Firefox, or Edge and having trouble, switch to Chrome and rejoin the session.
6. Refresh and rejoin
Refresh the dialer page, then rejoin the session with "Join via browser." A refresh re-establishes the audio connection and clears most one-way audio glitches.
If browser audio keeps failing, use Call me instead so Raise More rings your phone. That bypasses your computer's audio entirely and is a reliable fallback.
"I can't hear them" vs. "they can't hear me"
These are different problems with different fixes.
I can't hear them. This is about audio coming out of your computer: the output device, system or browser volume, or the browser tab being muted. Check steps 2 and 3 above.
They can't hear me. This is about your microphone: whether mic access is allowed, whether the right microphone is selected in your sound settings, and whether the dialer's Mute button is on. Allow mic access (step 1) and check that you aren't muted.
When to contact support
If you've worked through the steps above, confirmed microphone access is allowed and the correct output device is selected, and you still can't hear the other person on browser audio, contact support. As a fallback in the meantime, use "Call me" to take the session on your phone.
It helps us if you can tell us:
Whether you joined via browser, via "Call me," or another way.
Which browser and operating system you're using.
Whether the problem happens on every call or just some.
Whether the other person can hear you (one-way audio) or neither side hears anything.
What headset or speaker you're using.
FAQ
The call connects but I hear nothing at all.
If you joined via browser, this is usually the wrong output device or muted volume. Check your sound settings and the browser tab, then refresh and rejoin. If you joined with "Call me" or by dialing in, the audio is on your phone, so check your phone's volume.
They can hear me, but I can't hear them.
That's a one-way audio issue on the listening side. Confirm the right speaker or headset is selected in your computer's sound settings and that nothing is muted, then refresh the page.
I can hear them, but they can't hear me.
That points to your microphone. Allow mic access from the icon in the address bar, select the correct microphone in your sound settings, and make sure the dialer's Mute button isn't on.
I joined the session but can't hear anyone and the page won't let me talk.
You may have used "Join without audio," which is a view-only mode. Leave the session and rejoin with "Join via browser" or "Call me."
Do I have to use Chrome?
Browser calling is built and tested on Chrome, so it's the most reliable choice. If you'd rather not use Chrome, use "Call me" to take the session on your phone instead.
My Bluetooth headset keeps cutting out.
Bluetooth can be unreliable for sustained calling. Switch to a wired headset, or use "Call me" to run the session on your phone.