Why can't I select a caller ID in the dialer?
When you start a calling session, the dialer lets you pick which caller ID your calls go out from. If the number you expect isn't in the list, it's because that number doesn't meet the requirements the dialer uses to decide which caller IDs can place voice calls. This article covers those requirements and how to get a number ready.
What the dialer requires
The dialer's caller ID dropdown only shows numbers that are all of the following:
Voice-capable. The number has to support outbound voice calls. Some numbers are set up for text messaging only and cannot place calls.
Not deleted. A caller ID that was removed from your organization is no longer offered.
Verified, if it's a number you brought yourself. A number you own and added by hand has to pass ownership verification first. Numbers you create inside Raise More are ready without this step.
If a number is missing any of these, it won't appear as an option.
Common reasons a number isn't there
You haven't added any caller IDs yet. A new organization has nothing to choose from until you create or add at least one number. This usually happens during onboarding.
The number you added is text-only. Temporary texting-only caller IDs cannot be used for calls. If you try to start a session with only a texting-only number, the dialer shows: "No voice-capable caller ID is available. Temporary texting-only caller IDs cannot be used for calls." Add or create a voice-capable number to fix this.
Your own number isn't verified yet. A bring-your-own number stays unselectable until you finish verification. Verification can also fail if the one-time passcode wasn't entered, or the verification call or text wasn't answered. If it failed, start a new verification request.
The number was deleted. If a caller ID was removed, it won't show up. Add it again.
How to make a caller ID available
Open the Caller ID page in settings.
Click New Caller ID.
Choose how to add the number:
Create new caller ID provisions a new voice-capable number that is ready to use right away.
Bring your own real number lets you verify a number you already own (for example your campaign or cell number). Enter it, then enter the one-time passcode we send by call or text to confirm ownership.
For a bring-your-own number, wait for its status to show as verified. You'll see a confirmation that the number was verified. Until then it can't be selected in the dialer or set as the default.
Start your calling session. The verified, voice-capable number will now appear in the dropdown.
About call quality and spam flagging
Outbound voice calls go through carrier compliance systems (STIR/SHAKEN attestation and caller reputation). These affect whether a call shows as "Verified" to the person you're calling or gets flagged as spam, and they can change over time at the carrier. They do not control whether a number appears in the dialer dropdown. A number can be selectable and still be flagged by some carriers. If your calls are connecting but showing as spam or being rejected, that's a compliance issue rather than a selection problem, and support can look into it.
My caller ID was working and suddenly disappeared
Caller ID status is kept both in Raise More and at our telecom provider. In rare cases the two can disagree, and a number that's actually fine can show as unavailable. Raise More re-syncs caller ID status automatically on a schedule, so a temporary mismatch often clears on its own. If a number that was working stops appearing and doesn't come back, contact support and we'll re-sync it.
FAQ
I verified my number but still can't select it. Why?
Verification is one requirement. The number also has to be voice-capable and not deleted. If it's verified and voice-capable but still missing, contact support so we can check whether its status is out of sync.
How long does verification take?
The passcode step is immediate. Once you enter the correct passcode, the number is verified.
Can I dial from a text-only number?
No. The dialer only offers voice-capable caller IDs. Create or add a number that supports outbound voice.
Does setting a number as default make it selectable?
You can only set a verified, voice-capable number as the default. If the app won't let you set a number as default, finish verification first, then try again.
Nothing here fixed it.
Contact support. If you see "There's a problem with your caller ID. Please contact support." when starting a session, reach out and include the number you were trying to use.