The dialer keeps your place in a list automatically. When you stop calling and come back later, it can pick up at the same contact instead of starting over at the top. This article explains how that works and what the buttons do.
The short version
When you call through a list, the dialer saves your current position on that list. The position is tied to the list, not to your call session, so it stays put even after you leave the dialer, close the tab, or come back the next day. When you return to the list, you can resume from where you stopped.
You also see your progress while you dial. In the dialer bar, next to the list name, there is a counter like (5/120). That means you are on the 5th contact out of 120 in the list.
Starting versus resuming a list
Open a list from your Saved Lists, or use the calls button on a list. The button label tells you what will happen:
Make Calls: You have no saved position on this list yet, so the dialer starts at the first contact.
Resume List: You have a saved position past the first contact. Clicking this returns you to that exact contact. Hovering the button shows a tooltip like "Resume from position 5 of 120".
Return to Your Call Session: You are already in an active dialer session on this list. Clicking takes you back into that session.
The dialer only offers Resume List when your saved position is past the first contact. If you stopped on the very first person, it shows Make Calls instead.
How the position moves as you call
The dialer loads a contact.
You make the call and log a result for it.
You move to the next contact using the arrow buttons in the dialer.
Each time you move forward or backward in normal list order, the dialer updates your saved position to the new contact. So your saved position always reflects the last contact you moved to in the list.
You must log a result for the current call before you can move to the next contact. If you try to move on without logging, the dialer blocks it and shows: "You must log a result (e.g. not home, or answered, etc) for the last call made to this person, before moving away from this person."
Jumping out of order does not lose your place
If you jump to a specific contact out of the normal order (for example, to call someone back right away), the dialer remembers the spot in regular list order you came from. Your saved list position is not moved by an out-of-order jump. When you are ready to return to your regular spot, click the Resume List button that appears in the dialer to go back to where you were.
Switching to a different list keeps both positions
If you are in a session on one list and switch the dialer to another list, the dialer saves your position on the list you are leaving before it moves you. The button for the new list reads Switch dialer to this list. Later, when you come back to the first list, you can resume right where you left it.
You cannot switch lists in the middle of a live outbound call. Hang up first. The dialer shows "You must hang up before switching lists." until the call ends.
When another user is on the same list
A list can only be dialed in one session at a time. If a teammate is already dialing a list:
If you are not in a session yourself, the button reads Join Call Session, and you can join their session to dial together.
If you are already in a session on a different list, the button reads This List Is In Use By Another User and is disabled until they finish.
Starting a fresh pass with Restart List
When you have worked all the way through a list and want to call the list again, use Restart List (the button appears on the list detail page). This creates a new list named after the original with "Pass #2" (then "Pass #3", and so on) appended to the name. The new pass starts at the beginning with its own position tracking.
The Restart List button is disabled if a newer pass of this list already exists.
In the Restart List window there is a checkbox: "Exclude if marked answered, wrong number, refuse, deceased, or do not call during the last pass of this list". Leave it checked to carry forward only the people who still need a call (for example, the no-answers), or uncheck it to bring everyone over again.
The original list and its position are left untouched. The new pass is a separate list.
If the resume position looks wrong
Make sure you are opening the same list, not a copy or a different pass.
Refresh the Saved Lists page so the dialer sees your latest position.
If a teammate dialed the list after you, the saved position reflects the most recent session on that list.
If the position still does not look right, contact support so we can check it for you.