There is no single "end of call time" button in Raise More. A call time block ends when you do three things: finish logging your last call, leave the call session, and decide what to do with the list for next time. This article walks through each step in order.
1. Finish and log your last call
Before you stop, make sure the call you are on is wrapped up.
If you are still connected to someone, click the hang-up button (the phone icon) on the contact's profile to end the call.
Pick a call outcome from the disposition buttons on the contact. The available outcomes are:
No Answer
Answered
Wrong / Disconnected
Refused
Call Back
Left Voicemail
Deceased
Do Not Contact
Add a note if you want to remember anything for next time, then save it.
If the session is set to require a logged outcome before advancing, the dialer will not move to the next contact until you record one. If you have unsaved text in the note box and try to navigate away, the dialer asks "You have an unsaved note. Are you sure you want to leave?" Save the note first so the work is not lost.
2. Leave the call session
When you are done calling, leave the session so you are no longer connected.
Find the Leave session button. It appears in the dialer bar and on the dialer page as a log-out icon.
Click it. You will see a confirmation: "WAIT: Are you sure you want to leave this call session? You will be disconnected!"
Confirm. Your audio connection is dropped (whether you joined by browser, by "Call me," or by dialing in), and you are taken back to the Make Calls page.
Leaving only disconnects you. If other people were calling on the same session, they stay connected. The session itself stays where it left off, so you or a teammate can rejoin it later and pick up at the same spot in the list.
3. Decide what to do with the list
Your place in the list is saved automatically. The next time you start a session on the same list, the dialer resumes at the contact you stopped on, so you do not have to track your spot by hand.
You have two choices for the next block:
Keep going where you left off
Do nothing extra. Next session, start the same list again from the Make Calls page or from the saved list's page using Make Calls, and you will continue from your saved position.
Start a fresh pass of the list
If you have worked through the list and want to go through it again, restart it. This creates a new "pass" of the list so you can track each round separately.
Open the list from the Lists page in the nav.
Click Restart List.
The new list is named automatically as your list name followed by Pass # and the next pass number (for example, "Spring Donors Pass #2").
Leave the checkbox "Exclude if marked answered, wrong number, refuse, deceased, or do not call during the last pass of this list" ticked if you only want to re-call the people you could not reach. Untick it to include everyone again.
Click Restart.
You will get a confirmation showing how many contacts are in the new pass, with a View new list link. The next call block can start on that new pass.
Note: the Restart List button is disabled if a newer pass of the list already exists. In that case you will see the message "Cannot restart because there is a newer pass of this list," and you should work from the newest pass instead.
4. Review your work (optional)
To look back over the calls and notes from the block, open the Call + Notes Log page (found under Interactions in the nav). Every call outcome and note you logged during the session is recorded there.
Quick checklist
Log an outcome for your last call.
Save any open note.
Click Leave session and confirm.
Either leave the list as-is to resume next time, or use Restart List to start a fresh pass.