In order to change the agents attached to a listing, you will need to be logged into an office profile. Follow the steps below to edit the agents on your listings.
Agent sales rankings on RMA are based on an agent's activity as a Listing Agent only. For that reason, it is important to ensure that Lead and Supporting Agent classifications are correct for each property listing.
Please note: These changes can only be done to unconfirmed listings.
Step 1: Log into your office profile and click on the Properties tab. This will open up and then select Sales to see your office listings.
Step 2: Click the Unconfirmed tab to locate the listing you would like to add agents to. Hit the ... button, followed by Change Agents
Step 3: Search for the agent you would like to add as a lead or supporting agent. Select the agent and then Update Agents.
Sometimes Support requires evidence before we are able to change listed agents, we appreciate your cooperation on this.
If agencies are permanently closed or the agent has left the industry, it can be requested that a profile be completely deleted or merged with another profile. Just ask to speak to a team member.
In the instance where an agent is no longer working at the agency
Since RateMyAgent is designed to give consumers information and reviews for agents, RateMyAgent agent profiles will reflect their full career's worth of history of sales and reviews. They will keep the one profile and update it for their next agency.
It's for this reason we will not remove listings from agent profiles, swap them for other agents or stop them being able to collect reviews on past sales they worked on as well.
To contact Support, chat with us using the feature in the bottom right corner of the screen. or email us at support@ratemyagent.com