To reactivate a user
Email the team at support@realhub.com.au.
Include the Office name and the team member’s name, username, & email address.
The support team will restore the account and confirm once it’s back on your platform.
Once it’s done, the user will reappear on your Agents & Users list and can be used again as normal.
Prefer not to wait? You can also re-add the person yourself by setting them up as a brand-new user. This creates a fresh profile rather than restoring the original account, For step-by-step guidance, see the How to create a new user article.
Important:
Reactivated users and their campaigns: When a user is reactivated, their previous campaigns aren’t automatically assigned back to them. You’ll need to either reassign those campaigns manually or have them pushed across from your CRM.