To remove an agent
Log in to Realhub as Office Administrator.
Under Agency Admin, open Agents & Users.
Select the agent, then click Remove Agent from Agency.
Choose an active agent to receive their campaigns.
Click Remove Agent.
To remove an admin
Log in to Realhub as an Office Administrator.
Under Agency Admin, open Agents & Users.
Select the admin, then click the Remove Admin from Agency.
When prompted, confirm to remove them.
The user loses access immediately and will no longer appear in your Agents & Users list.
Important: Managing Users
Transferring an outgoing agent’s campaigns: Every campaign assigned to that agent is reassigned to the new agent you select.This can’t be undone.
Only office admins can remove users: Other roles can’t delete users.
You can’t remove your own account: Office admins can’t delete themselves.
You can’t remove the last agent: There must be at least one agent left to transfer existing campaigns to.
Troubleshooting & Edge Cases
For any of the cases below, email the team at support@realhub.com.au. To help them action it quickly, include the user's name, email, role, username, and office.
Deleted the wrong user? Contact support@realhub.com.au to have the account reactivated, or re-add the user yourself from Agents & Users.
"Username has been taken" error: This usually means the username belonged to a previously deleted account. Contact support@realhub.com.au to have it adjusted — they'll get it sorted so you can complete the deletion on your end.
Want to move an agent to another office instead of removing them? This can't be done from your end — contact support@realhub.com.au to arrange it. To avoid data loss, it's best to start fresh, especially if the user will be in an office that uses CRM integration.