*For the best experience, please read this article with a Journey song in the background. We strongly recommend Don't Stop Believing. 🎼
Think of Realync Journeys as a self-guided video tour experience website visitors will embark on whenever they'd like. With Journeys, you can create the ability for prospects to find their own path. Do this by loading your pre-existing video content from your Realync library into your Journey and then uploading it onto your website. This will help you engage prospects with curated video content before ever interacting with a leasing agent.
Find the Journeys banner located in the Videos section just beneath the Playlists banner.
If you do not have the journeys tab on your account but would like to learn more, please reach out to your CSM or support@realync.com.
Follow these steps to create your journeys on the web dashboard 💻:
1) Once you click on the + sign located to the right of the Journeys tab, our Journey Creator will pop up. The Journey Creator will guide you through creating your customized journey. You will name the Journey and be able to customize/label each “Path” within the Journey.
2) Once you name your Journey and path, you will then select the appropriate videos to accompany each Path. After videos are selected to their designated paths, click continue.
3) Realync Journeys offers an option to add a sub-path on the right-hand menu card.
Now you can take your Journeys to a whole new level by adding "parent" paths and "child" sub-paths to create a world class experience for your prospective residents. Imagine having a parent-level path "Floor Plan" video where website visitors can dive in further to explore specific floor plans with child-level sub-path videos.
Want to give your past Realync Journeys a touchup? The great news is that you can add sub-paths to an existing Journey, and take your current Journeys to the next level too.
*All viewer data will be erased and unavailable once you select “edit”. So, it’s advised that users download their Journeys data from the Reporting tab before putting that Journey into edit mode 😉.
4) After you select your desired videos, you will then define a Call-to-Action and customize the link as needed. In addition, you have the option to Collect Contact Details by toggling that button. Then you can “Save Draft” or "Publish".
4) This step will depend if you select "Save Draft" or "Publish":
If you select "Save Draft", it will show up under the Journeys menu where it can then be edited and published.
If you selected "Publish", you will then be able to customize your widget settings, aka how it will show up on your website (see image below).
5) Your published Journey is moved from drafts to published and can then be shared. An embed code will automatically pop up for you but click on the drop-down menu for more sharing options. We know the code looks scary but all you have to do is copy and paste the code. 😊
*Please note that if you want to take a look at/test your Journey, simply highlight, copy, and paste the URL into a new browser tab.
💡 Tip:
Your Journey code should only go on pages without any other forms. You are unable to exit out of journeys as a prospect so we highly suggest only copy/paste to certain pages (i.e. home page, etc.).
