The first step to starting with Realync is downloading our app! Our app is available on the iOS App and Google Play Store. For the best experience, we strongly recommend you make sure your firmware is up-to-date.

*If you are using an iPod Touch, we recommend getting the iPod 6 or newer as it has better video quality and newer iOS versions.

You should have received an email prompting you to create your login credentials. If you are having trouble receiving this email, please reach out to your IT department to ensure our domain, donotreply@realync.com, is whitelisted.

Once you have created your login credentials and logged into your account, feel free to play around and explore our app/dashboard!

You should have received a box looking like this 🤩

In your package, you should have received a stabilizer and accessories. Explore this article to see which model you have as well as learn how to set up your stabilizer. Your stabilizer is sent fully charged if you want to start recording right away!

Realync 101 is located in our Realync Learning Academy. To visit our Realync Learning Academy, log into your Realync account on your computer (currently not supported via app) and click on the “?” icon in the top right, then select Learning Academy. Once in, you’ll click “Start Learning” to begin the self-guided Realync 101 course!

Your Client Success Manager (CSM) will be your biggest fan once you are onboarded. Not only are they there to cheer you on but they are also there as a resource with any questions you may have and making sure that you are getting what you want out of Realync!

Start with testing out the stabilizer, recording in our app, and editing with a simple video of the office. We know it might be hard to know what to do when you are recording so we have created a list of Best Practices when prepping your space and recording a Pre-Recoded Video!

Once you feel more comfortable, start recording your amenities and model units. For a 1 bedroom unit, we recommend a video between 1-2 minutes with 9-12 clips. Then for amenities, we recommend the video is around 30 seconds - 1 minute with 1-2 clips.

Even though Pre-Recorded videos are most used for units and amenities, there are a variety of other videos you can make. Check our 101 Video Ideas!

Increase the value of your existing platforms with integrations for websites, lead management, and more. With these integrations, you'll be able to streamline your videos and make sure that all of them are synced up across your Proptech platforms.

Learn more about the different integrations we offer here!

Care Bears said it best, "Sharing is Caring"! 🤗 Once you have created your masterpiece, it is now to share it with the world, aka your prospects. Depending on your goal, there are various ways to share your video. Feel free to explore our different sharing options:

A live video tour is when a leasing agent uses Realync to connect in real-time both visually and audibly with their prospect to walk through their community. Think: FaceTime! Whereas, Live Sessions combine the power of Realync Pre-Recorded Videos with Live Tours! But instead of being hosted from a mobile device, these experiences are hosted right from your computer.

Whether it’s time, distance, or just personal preference, a Live Tour/Live Session is flexible enough to allow any leasing agent to connect with their leads on a lunch break or really whenever could work best for them. 🕐

Our Analytics Suite has been completely rebuilt from the ground up! 🌻 Along with our Realync reporting, you will be able to dig deeper into Realync-related data that will help you and your team make the best decisions.