To reverse (revert) a paid item, navigate to the Unit Invoice page
Once you are on the Invoices page you can see all of the paid (or Unpaid) items for the unit. Now you need to find the item that you want to reverse and click on the total or the Printer icon to open the Invoice for the transaction.
Next, click on the Item ID at the top of the page or the Key Icon to Edit the transaction.
At the bottom of the page you will find the Revert Item button.
Once you press the Revert Item button, a window will open and ask you to give a Reason/Description as well as the option to Revert the paid amount as a credit for later use OR to Revert the item as a Chargeback. Once you have entered/selected the appropriate options, click on the Save Changes button.
Once you have completed the Revert, the item has been changed to a red color to indicate it is due again/unpaid.
