Reaching us is simple. There is no phone tree and no ticket form. A message is all it takes.
The two ways to reach us
Message us in the app chat.
Email support@reeplayer.com.
Both go to the same team.
Want to talk it through on a call?
We do that, gladly. Phone and conference calls are available whenever you want one; we just schedule them first.
Here is the honest reason why. We are a small, mission-driven, community-oriented startup, and scheduling is how we make sure the right person is on the line, giving your question real attention. We take support seriously precisely because everything we do runs on our relationship with you.
To book a call: message us in the app chat or email support@reeplayer.com with your phone number and a few times that work, and we will set it up.
What to include so we can help fast
The more you give us up front, the faster we can fix things. When it applies, include:
The serial number on the bottom of your camera (it starts with RP-VK).
The date of the game you're asking about.
Screenshots or a short video of what you're seeing.
Thinking about buying a camera?
For pricing and anything else before you order, email support@reeplayer.com and our sales team will answer directly or set up a call.
Even easier: book a demo call right on reeplayer.com. It lands directly on our calendar, and we will walk you through everything live.