Overview
Trusted Contacts let you give secure, on-demand lockbox access to vendors and third-party contacts without sharing permanent codes.
This is useful for maintenance, inspections, cleaners, and other approved visitors.
What trusted contacts can do
Trusted Contacts can:
Generate a one-time lockbox code via text message when they arrive at a property
Access only the lockbox they request
Generate codes without logging into RentEngine
Every code request is logged for visibility.
Add a Trusted Contact
Go to the Lockboxes tab
Click Trusted Contacts in the top right
Click Add contact
Enter the contact’s name and phone number
Save the contact
The contact is now enrolled and ready to generate codes.
Note: Only users with Admin privileges can add Trusted Contacts.
How Trusted Contacts generate a code
When the enrolled Trusted Contact arrives at a property:
They text the lockbox serial number to
(920) 274-0111The system replies immediately with a personal one-time code
The code works only for that lockbox
No app or login is required.
Note: The Trusted Contact must use the phone number they were registered with.
Access logs and tracking
Every Trusted Contact code request is automatically recorded.
You can view:
Who generated the code
Which lockbox was accessed
When the code was generated
All access history appears in the Access Logs for the lockbox in the Lockboxes tab.
Best practices
If your vendor uses different technicians, add register them with an office phone number that can send/receive text messages, so that the technician can call his office and get the code
Remove contacts that no longer need access
Use Trusted Contacts instead of sharing permanent codes
Review access logs periodically
Need to remove a trusted contact?
If a vendor no longer needs access:
Open Trusted Contacts
Find the contact
Delete them
They will no longer be able to generate codes.