Key RentEngine terms explained

This article defines common RentEngine and leasing terms used throughout the platform so your team can work from the same understanding.

A lead or prospect is a potential renter who is interested in a property.

The Command Center is the main workspace in RentEngine.

Your team uses it to:

Most day-to-day leasing work happens here.

A showing is a scheduled time for a prospect to view a unit.

RentEngine uses “showing,” not “tour,” except when referring to Zillow Instant Tour.

Showings can be:

Smart Scheduling automatically calculates showing times for Accompanied showings based on:

This prevents double booking and reduces manual coordination.

Prescreening applies rules that determine whether a prospect can schedule a showing.

Prescreening can:

Prescreening rules are configurable by admins and member roles. They can be accessed in Settings > Showings > Prescreening

A leasing event is a step taken in the leasing journey by a prospect. Leasing events can be add automatically based on prospect's activity (like scheduling a showing) or manually (by adding a Leasing Event with the "Action" button)

A leasing event appears in blue within the Command Center message history.

A prospect status reflects where a prospect is in the leasing process (their most recent Leasing Event).

Statuses help your team:

Statuses update automatically based on prospect's activity (like scheduling a showing) or manually (by adding a Leasing Event with the "Action" button)

Eligible team members are:

Eligible team members will automatically receive all applicable notifications for that prospect, unless they update their notification settings.

A self-guided showing allows a prospect to access a unit without an agent present.

Access is time-limited and controlled through lockboxes or access codes.

An accompanied showing requires an agent or team member to attend.

RentEngine schedules the showing but does not grant self-access.

An remote-guided showing lets the prospect see the property by themselves but lets your team to call them with an access code and walk them through the property virtually (via phone call or video call).

RentEngine schedules the showing but does not grant self-access.

A lockbox provides secure access to a unit during a showing window.

RentEngine supports multiple lockbox providers and controls when access is granted.

An application is submitted by a prospect after a showing or approval step.

Applications may:

Days to market measures the number of days between a unit becoming available on RentEngine and being taken off market.

This metric is used in reporting and Intelligence dashboards.

Conversion rate measures how many prospects result in a submitted application.

It is typically calculated as:
Prospects → Showings → Submitted Applications

Intelligence refers to RentEngine’s reporting and analytics tools.

Intelligence helps teams: