Overview
This guide will show you how to start, run, and close out an accompanied showing, using the RentEngine phone app.
Start the showing
Once the prospect arrives, start the showing in the RentEngine app:
Find the showing in the Showings Calendar
Click "Start Showing"
Here you will also find any Internal Notes you added, like lockbox codes or building access instructions
Close out the showing
After the showing is finished, take a moment to close out the showing. From the same page as above:
Click "Showing Complete"
Add the prospect's feedback (likes, dislikes, maintenance issues, etc.)
Choose the next steps and customize the text message
Send Application: sends the application link and puts them in a follow-up sequence
Still Deciding: doesn't send the application link, but puts them in a follow-up sequence
Not Interested: updates their status to Not Interested and sends them a link to your other available homes
Press save
Note: Closing out the showing is an important step. It lets you instantly log the showing feedback and trigger the next steps for the prospect.
If you forget
If you forget to start and/or close out the confirmed showing, RentEngine will automatically close out the showing 1 hour after the scheduled start time.
Additionally, if you have the feature enabled in the company showing settings, RentEngine will send the application link at that time.
Mark a showing as missed
If the prospect didn't arrive for a confirmed showing, you can mark it as a missed showing. This will keep your leasing data clean and put the prospect in a rescheduling follow-up sequence.
Find the showing in the Showings Calendar
Click "Missed Showing"
Related: RentEngine will auto-cancel unconfirmed showings to help you avoid no-shows. Learn more about that here.