Overview
RentEngine syndicates to all the major listing sites (full list here), but certain websites have restrictions for multi-family properties or the number of listings that can be syndicated for each company
Zillow Group (Zillow, Trulia, Hotpads)
Check the status of your listing on Zillow:
Go to the Intelligence tab
Open the Syndication Status report
Find the property and see the status
If the status says "View on Zillow", you can click the link to see the active Zillow listing.
Otherwise, refer to this article Zillow syndication statuses - and what they mean to understand:
Why a listing may be hidden
What status Zillow has applied
Next steps
Note: if you see an off-market or outdated listing for the property on Google, check this article.
CoStar Group (Apartments.com, Homes.com, Apartment Finder)
1-3 unit properties
Apartments.com and Homes.com are owned by CoStar Group.
CoStar limits free syndication:
Only 10 listings can be displayed at a time
Listings are randomly selected
Each listing displays for 21 days
They offer a FeedPro subscription if you'd like to have all active listings displayed by the CoStar network. Please reach out to the Apartments.com FeedPro sales team for any questions or to explore a paid contract.
4+ unit properties
Additionally, any apartment building with four or more units requires a paid CoStar contract to display on Apartments.com and Homes.com.
Please reach out to the Apartments.com multifamily sales team for any questions or to explore a paid contract.
Other websites
Report this using the instructions below (please do not report via chat, since that will delay resolution time)
Reporting issues to RentEngine
If you believe the listing should be displayed based on the information above but you're not seeing it the listing isn't visible based on the information above, follow the instructions below.
How to report a listing issue
Go to the Intelligence tab
Open the Syndication Status report
Find the affected property
Click Report Listing
Include as much detail as possible:
What’s wrong
Which websites are affected
Screenshots or links
This lets RentEngine escalate it directly to the feeds team of that website.
Note: please do not report via chat, since that will delay resolution time
What happens after you report it
RentEngine escalates the issue with the listing partner
Updates are posted in real time in Intelligence → Syndication Status
You can check back there for progress and resolution