Overview
If a property allows housing vouchers in RentEngine, that means the assigned prescreening template accepts them.
Voucher behavior is controlled entirely by prescreening settings.
Check your prescreening template
Go to Settings → Showings → Prescreening
Open the template assigned to the unit
Look for the question:
“Do you have a housing voucher (e.g. Section 8)?”
This question controls voucher behavior.
Understand the voucher logic
The rejection logic determines what happens when a prospect reports having a voucher.
Yes
Prospects with vouchers will be rejected
The property will show that it does not accept housing vouchers
No
Only prospects with vouchers will be accepted
The property will show that it does accept housing vouchers
Do not reject (informational)
Prospects with or without vouchers will be accepted
The property will show that it does accept housing vouchers
If the question is removed from the prescreening, then that means the property does accept housing vouchers by default.
Important: Make sure your voucher policy complies with all local and state laws before rejecting prospects based on housing voucher status.
Save your changes
After updating the logic:
Click Save in the top right
The updated behavior applies immediately.
Confirm which template the unit is using
Even if a template is configured correctly, the unit must be using it.
Open the Properties tab
Click Take action → Edit property
Go to the final page
Check the Prescreening Template dropdown
Press "Finish" to save
The selected template controls voucher behavior for that listing.
You can create:
One template for properties that accept vouchers
Another for properties that do not
Assign the appropriate template per unit.
Set your public voucher response (optional)
If prospects ask whether vouchers are accepted, you can control the message they receive.
Go to Settings → Portfolio
Find No vouchers response
Enter the message you want sent to prospects
This message:
Is informational only
Does not change prescreening behavior
Should match your legal obligations and internal policy
Best practices
Review voucher settings before activating a vacancy
Use multiple templates for mixed portfolios
Keep prescreening logic aligned with public messaging
Revisit settings when local laws change
Need help?
If voucher behavior doesn’t match expectations:
Confirm the template logic
Confirm the unit’s assigned template
Verify the public voucher response text
If issues persist, contact RentEngine support via chat with:
The property name
Any specific prospect or prescreening you'd like us to check