Overview
Every prospect in RentEngine has a status that reflects where they are in the leasing process. Statuses help:
Drive automated follow-ups via text message
Analyze your leasing data and conversion rates
Affect the way RentEngine AI responds to prospects
Statuses update automatically based on prospect actions or manually when your team adds a leasing event in the Command Center.
Where to find a prospect status
In the Command Center, the current status is shown on the right side, next to their property of interest.
Automatic vs. manual status changes
Automatic status changes happen when a prospect takes an action, such as:
Scheduling or completing a showing
Completing prescreening
Submitting an application
Manual status changes happen by adding a Leasing Event (via the Action button in the Command Center).
Important: A prospect is a person interested in a single unit. A person can be interested in multiple units and therefore would be considered as multiple prospects.
Key prospect statuses
Here’s how common statuses work in RentEngine and how they affect automated follow-up behavior:
Status | Auto follow-ups? | Initial/next action (system) | Default cadence (hours) | Transition / stop condition | Notes |
Contacted, Awaiting Information | Yes | Offer to answer questions and remind them to schedule | 6h (first follow-up) → 20h → 24h → 48h | After 3rd follow-up, if no inbound msg/call in last 72h, status is automatically updated to Unresponsive |
|
Showing Desired | Yes | Remind them of scheduling link | 20h → 24h → 48h | Same 72h no-reply rule → Unresponsive |
|
Prescreen Approved | Yes (if not booked) | Send scheduling link | Follows Showing Desired cadence if no booking | Stops when Showing Scheduled | If they don’t pick a slot, we move them into the showing desired cadence. |
Showing Failed / Showing Canceled / Missed | Yes | Offer to reschedule | Next touch within 24 hours, then daily | Sets status back to Showing Desired on send | Keeps the loop simple: fix & rebook. |
Prescreen Submitted | Yes | If not yet scheduled, send reschedule/booking offer | Next touch within 24 hours, then daily | Sets Showing Desired | Used when they “started” but didn’t finish getting on calendar. |
Still Deciding | Yes | Post-show follow-up | 48h (first) | Repeat “Still Deciding” again through ~40h → Unresponsive | Gentle persistence while they decide. |
Application Sent To Prospect | Yes | Application check-in until they submit | 24h (first) | If repeated: 48h; third outreach → Unresponsive | Tracks abandonment after multiple nudges. |
Statuses that don’t trigger automatic follow-ups
The following statuses stop automated follow-ups. Transactional messages (like confirmations) may still send, but no nurture cadence runs.
Not Interested
Withdrawn
Prescreen Rejected
Application Rejected
Application Approved
Application in Owner Review
Lease Signed
Move In Scheduled
Moved In
Duplicate Lead
Showing Scheduled (reminders still send)
Showing Confirmed
Application Received
Looking Too Early
Awaiting PM Response
Blocklist Prospect
These statuses indicate a terminal or paused state for automatic nurturing.
How statuses affect workflows
Prospect statuses power RentEngine’s follow-up and messaging automation:
Status changes can pause or resume messaging
They influence the timing and content of follow-ups
Accurate statuses improve conversion and reporting
Keeping statuses aligned with real-world outcomes also helps your team know what action to take next.
Summary
Prospect statuses are central to how RentEngine:
Tracks where a lead is in the leasing journey
Controls automated follow-ups and reminders
Surfaces actionable conversations in the Command Center
Keeping statuses accurate ensures better nurturing, clearer team workflows, and cleaner reporting.