The quickest way to check on an applicant is your Rentmigo dashboard. Each applicant's current status is shown there and updates in real time as their application moves forward.

The status shows where the applicant is in the process, for example whether they're still completing their application, under review, waiting on a document from us, approved, or waiting to pay or sign. If an application is waiting on the applicant, the quickest way to move it forward is to ask them to log in to their own dashboard and complete the outstanding step.

If the dashboard doesn't answer your question, message us on live chat with the applicant's name and email address and a member of the team will look into it for you. You can also email partner@rentmigo.co.uk.