Overview
This article explains how practice owners and managers pay overdue RepeatMD subscription balances and update the saved payment method directly in the Admin Panel. It covers where overdue notices appear, what happens when payments are late, and how access is restored once the balance is cleared.
This article is for practice billing contacts responsible for RepeatMD platform subscription charges (not patient membership or in-app purchase billing).
Before You Start
This process applies to RepeatMD subscription billing for your practice account.
All actions happen inside the Admin Panel. You do not need email links or external portals for the standard overdue flow.
The full outstanding balance must be paid to restore access. Partial payments are not supported.
Payment method updates happen during the payment process. You cannot update the saved method without paying the overdue balance.
The payment method you use is saved automatically for future subscription charges.
Why It Matters
Overdue subscription balances eventually suspend both your Admin Panel and Patient App. Paying promptly during the warning period prevents patient-facing downtime, protects revenue from in-app purchases, and avoids front-desk disruption when staff lose Admin Panel access.
Updating the payment method at the same time reduces repeat failures from expired cards or closed accounts.
How It Works
Payment warning timeline
RepeatMD uses clear milestones to notify you about overdue balances:
Day 14: Payment warning
A persistent red banner appears at the top of the Admin Panel.
You may also see a Pay Now modal prompting you to resolve the balance.
Your account remains accessible, but action is required.
Day 32: Account suspension
Access to the Admin Panel and Patient App is suspended.
Payment of the full overdue balance is required before access can be restored.
These milestones give practices time to resolve billing issues before service interruption.
Payment and saved method rules
Overdue balances must be paid in full.
You cannot choose individual invoices to pay separately.
The payment method entered at checkout is required and saved for future subscription billing.
Supported methods: credit card, debit card, and bank transfer (ACH). Apple Pay and Google Pay are not supported for subscription billing.
As long as the saved payment method remains valid and charges succeed, future disruptions are prevented.
Access restoration
Once your balance reaches $0:
Access to the Admin Panel and Patient App is restored.
Restoration requires manual action by RepeatMD and may not be instantaneous.
No additional steps are required from your team after payment is submitted.
Step-by-Step Instructions
Pay an overdue balance and update your payment method
Log in to your Admin Panel (or use credentials that still work during the Day 14 warning period).
Click Pay Now from either:
The red banner at the top of the screen, or
The payment modal displayed in the Admin Panel.
Review the full outstanding balance.
Enter your payment details:
Credit card
Debit card
Bank transfer (ACH)
Complete the payment.
Your payment method is automatically saved for future subscription charges. Access restores after RepeatMD confirms the balance is cleared.
Best Practices and Pro Tips
Act during the Day 14 warning. Resolve the balance before Day 32 suspension affects your Patient App and staff workflows.
Use a stable payment method. Choose a card or ACH account your practice monitors, not a personal card that may expire unnoticed.
Confirm restoration with your team. After payment, verify Admin Panel and Patient App access before telling staff or patients that service is back.
Watch for repeat failures. If the saved method expires or a charge fails again, overdue notices and restrictions can return.
Designate a billing owner. Assign one admin to monitor subscription billing emails and the Admin Panel banner.
Common Mistakes and FAQs
Q: Can I update my payment method without paying the overdue balance?
A: No. Payment method updates are completed as part of resolving an overdue balance.
Q: Can I choose which invoices to pay?
A: No. Overdue balances must be paid in full.
Q: Are partial payments supported?
A: No. Partial payments are not available.
Q: What payment methods are supported?
A: Credit cards, debit cards, and bank transfers (ACH). Apple Pay and Google Pay are not supported for subscription billing.
Q: Will my payment method be saved automatically?
A: Yes. The payment method used during checkout is required and saved for future billing.
Q: Does saving a payment method prevent future suspensions?
A: Yes, as long as the payment method remains active and billing attempts succeed.
Q: How long until access is restored after I pay?
A: Restoration requires manual action by RepeatMD and may not be immediate. Allow time for processing before contacting support.
Q: Is this the same as patient membership billing?
A: No. This article covers your practice’s RepeatMD platform subscription. Patient membership billing is managed separately through Stripe and the Patient App.
Next Steps and Support
Understand membership dunning (Patient App) — patient membership failed-payment flow (separate from platform subscription)
Need help? Email support@repeatmd.com