Overview
This article explains how practice owners and managers can pay overdue RepeatMD subscription balances and update their payment method directly in the Admin Panel. It covers where overdue notices appear, what happens when payments are late, and how access is restored once payment is made.
Before You Start
This process applies to RepeatMD subscription billing for your practice.
All actions happen inside the Admin Panel, no email links or external portals.
Payment method updates are completed as part of paying an overdue balance.
The full outstanding balance must be paid to restore access.
When You’ll See Payment Warnings or Restrictions
RepeatMD uses clear milestones to notify you about overdue balances:
Day 14: Payment warning
A persistent red banner appears at the top of the Admin Panel.
You may also see a Pay Now modal prompting you to resolve the balance.
Your account remains accessible, but action is required.
Day 32: Account suspension
Access to the Admin Panel and Patient App is suspended.
A payment is required before access can be restored.
These warnings are designed to give practices time to resolve billing issues before service is interrupted.
Step-by-Step Instructions
Pay an overdue balance and update your payment method
Log in to your Admin Panel.
Click Pay Now from either:
The red banner at the top of the screen, or
The payment modal displayed in the Admin Panel.
Review the full outstanding balance.
Overdue balances must be paid in full.
Partial payments are not supported.
Enter your payment details:
Credit card
Debit card
Bank transfer (ACH)
Complete the payment.
Your payment method is automatically saved for future subscription charges.
How It Works
Payments must cover the entire overdue balance to restore access.
Updating a payment method happens during the payment process.
The saved payment method is used for all future subscription billing.
As long as the saved payment method remains valid, future disruptions are prevented.
If the saved payment method expires or fails, overdue notices and restrictions may occur again.
Access Restoration
Once your balance reaches $0, access to:
The Admin Panel
The Patient App
is restored.
Restoration requires manual action by RepeatMD and may not be instantaneous.
No additional steps are required from your team after payment is submitted.
FAQs / Troubleshooting
Q: Can I update my payment method without paying the overdue balance?
A: No. Payment method updates are completed as part of resolving an overdue balance.
Q: Can I choose which invoices to pay?
A: No. Overdue balances must be paid in full.
Q: Are partial payments supported?
A: No. Partial payments are not available.
Q: What payment methods are supported?
Credit cards
Debit cards
Bank transfers (ACH)
Apple Pay and Google Pay are not supported for subscription billing.
Q: Will my payment method be saved automatically?
A: Yes. The payment method used is required and saved for future billing.
Q: Does saving a payment method prevent future suspensions?
A: Yes, as long as the payment method remains active and billing attempts are successful.
Need Help?
If you have questions or need assistance with billing access, contact RepeatMD Support at support@repeatmd.com.