Overview
This article helps practice owners and staff troubleshoot issues when they’re not receiving the login code email needed to access the RepeatMD Admin Panel. It covers common causes, step-by-step checks, and when to contact support.
Before You Start
Admin login codes are sent only to email addresses added to your practice’s Staff Directory.
You must use the exact email address associated with your admin account.
Login codes are sent automatically and may be filtered by email security tools.
Common Reasons You’re Not Receiving the Login Code
Email address isn’t registered
If your email isn’t added to the Staff Directory in the Admin Panel, the system won’t send a login code. Ask an account administrator to confirm your email is added correctly.
Email deliverability issues
Login emails may be:
Sent to spam or junk folders
Blocked by company email filters
Quarantined by security tools
Step-by-Step Troubleshooting
1. Check your email folders
Look in your Inbox, Spam, Junk, and any filtered folders (Promotions, Updates, etc.).
If you don’t see the email, return to the login screen and request a new login code.
2. Confirm your email is registered
Verify you’re logging in with the email listed in your practice’s Staff Directory.
If unsure, contact your account administrator to confirm or update your email.
3. Review email filters and security settings
If your organization uses email security tools:
Add RepeatMD’s sending domain to your Safe Sender or Allow List.
Ask your IT team to whitelist RepeatMD if tools like Proofpoint, Barracuda, or Mimecast are in use.
Check quarantine or blocked email logs in your email security system.
4. Test with an alternate email
If company filters may be blocking messages:
Ask your administrator to temporarily add an alternate email address.
Attempt to log in using that email to confirm delivery.
Device & Browser Checks
If email delivery doesn’t appear to be the issue, try the following:
Fully close the Admin Panel and reopen it
Restart your device
Ensure your operating system is up to date
Clear your browser cache
Try a different browser or device
Switch networks (Wi-Fi to mobile data, if possible)
Additional Tips
Take screenshots of any error messages you see.
Confirm the email address entered has no typos.
Wait a few minutes between requesting new login codes to avoid delays.
FAQs
Q: Why can’t I log in if my email isn’t in the Staff Directory?
A: Only registered staff emails can receive login codes for security reasons.
Q: Can RepeatMD manually send me a login code?
A: No. Login codes are generated automatically and must be delivered to a registered email.
Q: How long does a login code take to arrive?
A: Usually within a few seconds, but delivery may be delayed by email filters.