Overview
This article explains how refunds work for purchases financed through Affirm in RepeatMD. It’s written for practice owners and managers and covers refund eligibility, what can be refunded directly in the Admin Panel, and when RepeatMD Support is required.
Before You Start
This article applies only to purchases financed with Affirm.
Refunds are subject to a 365-day limit from the original purchase date.
Practices can process full refunds only in the Admin Panel.
Partial refunds for Affirm purchases must be handled by RepeatMD Support.
Refund Eligibility
Refunds for Affirm-financed purchases must meet the following criteria:
Time limit:
Refunds cannot be processed for transactions older than 365 days.
If a purchase exceeds this window, refunds must be handled outside of RepeatMD.
How Refunds Work for Affirm Purchases
Full refunds (Admin Panel)
Practices can issue full refunds for Affirm-financed purchases directly from the Admin Panel.
Go to Clients in the Admin Portal.
Locate and open the patient you want to refund.
Open the patient’s Order History.
Find the specific order that needs to be refunded.
Open the order menu and select Refund order.
Enter the refund reason(s) and review the confirmation details.
You will see reminders that refunds cannot be reversed, and that partial refunds require Support.
If the order includes a membership, the refund returns the initial subscription payment only and does not cancel the membership or refund renewals.
Confirm / Save the refund.
What happens after you submit it
The order will be marked as refunded in Order History.
Unredeemed items from that order are automatically removed from the patient’s account, and the patient is notified (email, and also text per release notes).
When a full refund is processed:
The refund is applied through Affirm.
The patient’s loan is adjusted according to Affirm’s refund rules.
The refunded amount is deducted from an upcoming payout or debited from the practice’s linked bank account.
Partial refunds (Support-assisted)
Partial refunds cannot be completed by practices in the Admin Panel for Affirm purchases.
If a patient needs a partial refund:
The practice must contact support@repeatmd.com.
Include the transaction details and the exact refund amount.
RepeatMD will process the partial refund on your behalf.
Important behavior for partial refunds:
Partial refunds are applied to the remaining Affirm loan balance.
If the refund amount exceeds the remaining loan balance:
The loan is cleared.
Any remaining amount is refunded to the patient’s original payment method.
Interest already paid to Affirm is not refunded.
Refund Timing
Refunds typically appear within 3–10 business days.
Timing depends on Affirm’s processing and the patient’s payment method.
Common Scenarios
A patient purchased the wrong treatment using Affirm
Full refund → Can be processed in the Admin Panel
Partial refund → Contact RepeatMD Support
The refund amount is larger than the remaining loan balance
The loan is cleared.
Any excess refund is sent to the original payment method (excluding interest).
The purchase is older than 365 days
The refund cannot be processed through RepeatMD.
How It Works (Behind the Scenes)
Affirm refunds are tied to the active loan balance.
RepeatMD can only support refunds within Affirm’s allowed time window.
Full refunds are self-serve for practices.
Partial refunds require manual processing by RepeatMD to ensure accuracy and compliance.
FAQs
Q: Can I issue a partial refund myself for an Affirm purchase?
A: No. Partial refunds must be requested through RepeatMD Support.
Q: Why can’t partial refunds be self-serve?
A: Affirm loans require additional handling to ensure refunds are applied correctly to loan balances.
Q: Will patients get interest refunded?
A: No. Interest paid to Affirm is not refundable.
Q: How will refunds affect my payouts?
A: Refunded amounts are deducted from upcoming payouts or debited from your linked bank account.