How do I issue or request a refund for a gift card in RepeatMD?
Understanding the gift card refund process in RepeatMD ensures a seamless experience for both practices and customers. Below is a comprehensive guide to obtaining or processing refunds across various scenarios.
General Overview of the Gift Card Refund Process
Refunds for gift cards in RepeatMD are solely completed by the practice:
The Practice: Responsible for initiating and confirming refund requests.
Important Note: Direct refund processing is not handled by RepeatMD. Patients need to coordinate with the selling practice for initiating refunds.
How to Process Refunds through the Admin Portal
Practices can issue refunds using the admin portal. Follow these steps:
Log into the Admin Portal: Access your RepeatMD admin account.
Navigate to the Patient’s Profile: Locate the profile of the recipient of the gift card.
Find the Gift Card Transaction: Identify the transaction associated with the gift card.
Initiate the Refund: Select the "Refund" option and process the necessary amount (full or partial).
Automatic Removal: Once the refund is processed, the gift card will be automatically removed from the patient’s account.
This is the primary method for practices to refund gift cards.
Refunds for Purchases via the Practice’s App
Customers who purchased gift cards through a practice’s branded app should note the following:
Contact the Practice: Refund requests must be directed to the practice where the purchase was made.
Role of the RepeatMD App: The app facilitates the sale but does not process refunds itself.
The refund process will be completed by the practice once they confirm the request.
Cancelling Purchased Gift Cards and Refund Confirmation
For gift cards that need to be canceled and refunded, the steps include:
Customer Initiates Contact: The customer must reach out to the practice directly where the gift card was purchased.
Practice Review: The practice reviews and confirms the refund request.
Refund Process: The practice will initiate the refund.
Once the practice confirms the refund, no additional customer action is necessary for the platform processing.
Additional Notes
Refund requests initiated by the customer without contacting the relevant practice will not be processed.
Practices must carefully manage and confirm refund requests to avoid delays.
Automatic removal of gift cards post-refund applies only when processed via the admin portal.
If you have additional questions or require assistance, feel free to contact your practice or RepeatMD support.