Overview

The Done-For-You is a new feature designed to make managing RepeatMD’s seasonal and holiday campaigns faster and easier. You can now view, customize, and manage your Done-For-You Promos directly in your Admin Panel.

To access these features, ensure your account is on a supported plan, as Lite plans do not include this functionality.

This feature gives you more control over your holiday promotions while maintaining RepeatMD’s white-glove service: we handle setup, creative assets, and campaign execution for you.

Why It Matters

Done-For-You Promos drive significant patient engagement and in-app sales, especially during seasonal events like Black Friday or 12 Days of Christmas. What RepeatMD provides for you with Done-For-You Promos includes:

Note: Access to these features may depend on your subscription plan. Users on Lite plans need to upgrade to participate in these promotions.

Holiday Promotions designed to boost in-app revenue and patient engagement.
Customizable Offers based on your selected discount percentages.
White-Glove Service, managing setup and execution so you can focus on your patients.
Comprehensive Marketing Resources, including social media graphics, countdowns, email templates, and text campaigns, delivered straight to your inbox.
Free Access to all tools, creative assets, and support are included at no additional cost.

Automatic reminder emails are sent for any opted-in promotion to maximize engagement, with the first email sent 3-5 days before the promotion’s start date and a final reminder 1 day before the promotion goes live.

With the new Done-For-You Promos, your practice can:

Quickly opt in to RepeatMD’s Done-For-You Promos
Customize discount percentages for different categories (like products, gift cards, or services)
Instantly view and manage all promotion assets in one place
Easily make adjustments

It’s the simplest way to participate in major e-commerce events while keeping full visibility and flexibility.

How It Works

You can follow the steps below or watch the above how-to video for a quick walkthrough.

Step 1: Access the Done-For-You Promos Tab

From your Admin Panel, select Done-For-You Promos from Medcommerce Engine section.
On this page, you’ll see an overview of all active and upcoming Done-For-You Promos.

Step 2: Create or Opt In to a Done-For-You Promo

Click + Create new Done-For-You Promo.
From the Promotion Template dropdown, select a campaign (e.g., Black Friday / Cyber Monday, 12 Days of Christmas, or New Year, New You).
Review the promotion details (dates, name, Custom Shop Category, Site Wide Promotion, Special Offers, Text Campaigns).

If your campaign involves using promotional codes, ensure they are configured during the setup process.

Step 3: Set Your Discount Percentages

Enter your Default Discount: this applies to all services, treatments, packages, memberships, gift cards, and products.
Optionally, set unique discounts for:
- Gift Cards
- MyProducts
- SkinDrop Products

If a category-specific discount isn’t selected, your default discount will automatically apply.

Example: If you set a 25% default discount, 15% discount for SkinDrop, and a 20% discount for Gift Cards, three special offers will be created, one for each discount type.

Step 4: Save and Generate Your Assets

When you click Save, RepeatMD automatically creates all campaign assets tied to your promotion, including:

Custom Shop Category - Custom categories give patients a curated experience, like a “Staff Picks” list, seasonal specials, or a membership spotlight. They’re your best tool to highlight specific treatments or promotions and make it easy for patients to browse offers in one place.

Special Offers - Special Offers are at the heart of RepeatMD’s Medcommerce engine. They let you run promotions like percentage discounts, dollar-off savings, or BOGOs, driving urgency and immediate action in the app. Reserve these exclusive offers for app users, creating demand and loyalty that keeps patients coming back.

Site Wide Promotions - Site Wide Promotions grab attention instantly. As our CEO explains, they act like an in-app billboard, popping up when patients open the app and guiding them straight into your custom category. This visibility ensures patients never miss your biggest promotions.

Text Messaging Campaigns - Text marketing has a 98% open rate, far higher than email. Text messages hit patients at the right moment with a clear CTA, sending them directly into your app to shop or book. This makes text one of the most powerful tools for driving same-day revenue.

Each of these assets can be opened directly from the Done-For-You Promo dashboard to view or edit.

Managing Your Done-For-You Promo

Once a promotion is active or scheduled:

View campaign details like start and end dates, status, and opt-in admin.
Click View to open your promotion and see all related assets.
Click Edit to adjust the discount percentages directly inside the Done-For-You Promos.
To opt out, log in to your Admin Panel, navigate to "Done For You Promos," locate the promotion, and click the "Opt Out" button.
Requests for assistance from the RepeatMD support team should be submitted at least 3 business days in advance. During peak seasons, allow at least 5 business days for processing to avoid delays in promotion launch.

Add newly created services to active promotions by navigating to the Special Offers section, selecting the active promotion, and including the new services in the "Included Services" list.

If you edit your discount percentages, please review and update the text and imagery featured on your Custom Shop Categories, Site Wide Promotions, and Text Message Campaigns. For time-sensitive changes, keep the typical turnaround times in mind—3 business days under normal conditions and 5 business days during peak seasons.

If you create new services after a promotion starts, ensure they are added to the "Included Services" list in the Special Offers section to receive promotional discounts.

Use the dropdown menu to opt out of a promotion at any time. For example, if you wish to stop participating in Black Friday promotions, navigate to the "Done For You Promos" tab and select "Opt Out" for the specific campaign.

Best Practices & Pro Tips

Always review your discounts before saving, changes instantly affect the generated special offers.
Make sure your MyProducts and SkinDrop products are active if you plan to include them in the sale.
Promotions exclude Custom Plans to protect your recurring revenue margins.
Keep an eye on your Sale Summary dashboard to track promotion performance during the event.

Always ensure that newly created services are included in active promotions by updating the "Included Services" list in the Special Offers section.

Common Questions

Q: Are there plan restrictions for accessing Done-For-You Promos?
A: Yes, the Lite plan does not support these promotions. To use Done-For-You Promos, you need to upgrade to a plan that includes this functionality.

Q: Can I get help setting up my promotions?

A: The quickest way to update your promotion is directly in your Admin Panel. If you’d prefer assistance, our Professional Services team is happy to help, just email services@repeatmd.com or message us through the chatbot in your Admin Panel, and we’ll handle any updates for you. Typical turnaround time for processing updates through the Professional Services team is 3 business days under normal conditions. During peak seasons, such as major holiday events, allow at least 5 business days for requests to be completed.

Q: What happens if I don’t set a specific discount for a category?

A: Your default discount will automatically apply to any category left blank.

Q: Can I opt out after joining a promotion?

A: Yes. Simply open your Done-For-You Promo, click the three-dot menu, and select Opt out of promotion. You can also follow these steps: log in to your Admin Panel, go to "Done For You Promos," find the campaign, and click the "Opt Out" button.