Overview
This article explains how patient account deletion works in RepeatMD and what practices should expect when a patient chooses to delete their account. It’s written for practice owners and staff who need a clear, compliant way to handle privacy and data deletion requests.
Why It Matters
Patients may request account deletion for privacy or regulatory reasons. With self-service account deletion:
Patients can manage their own data directly in the Patient App
Practices don’t need to handle deletion requests manually
Personal data is removed appropriately, while required records remain
Privacy requests are handled consistently and compliantly
This reduces operational burden while meeting data protection expectations.
Before You Start
Account deletion is initiated by the patient from the Patient App.
Deletion is permanent and cannot be undone.
Practices should not delete accounts on a patient’s behalf as a standard workflow.
Active memberships, credits, or past purchases do not block deletion.
How Patient Account Deletion Works
When a patient deletes their account:
Personally identifiable information (PII) is permanently removed
Data is removed from messaging and engagement systems
Required transaction and financial records are retained for legal and accounting purposes
The patient is immediately logged out of the app
If the patient returns, they must sign up again as a new user
Once completed, the deletion cannot be reversed.
Who Can Delete an Account
Any patient can delete their account at any time from the Patient App
Deletion is allowed even if the patient has:
Active memberships
Unused credits, Rewards, RepeatCash
Past purchases
Practices should direct patients to complete the process themselves
Steps Patients Follow to Delete Their Account
Practices can share these steps with patients:
Open the Patient App
Go to Account Details
Scroll to the bottom and tap Delete account
Review the confirmation message
Tap Delete my account to confirm
Once confirmed, the patient is logged out and their personal data is erased.
Important Things to Know
Account deletion is permanent
Credits, rewards, and purchase history are removed from the patient experience
The action cannot be reversed by the practice
RepeatMD Support cannot restore a deleted account
Best Practices for Practices
Direct patients to delete their own account in the Patient App
Avoid collecting or processing privacy requests manually when possible
Use account deletion as your standard response to data removal requests
FAQs
Q: Can a practice delete a patient’s account for them?
A: No. Patients must delete their own account to ensure consent and compliance.
Q: What if a patient deletes their account and wants to return later?
A: They can sign up again, but their previous account and data will not be restored.
Q: Does account deletion remove all records?
A: Personal data is removed. Required transaction and financial records can be accessed by the RepeatMD support team.