Overview
SkinDrop by RepeatMD gives patients instant access to dermatologist-curated, professional-grade skincare products, all within your app.
Every order is drop-shipped directly to the patient, meaning fast delivery, zero wait times, and the same trusted experience they expect from major retailers like Amazon or Sephora.
Patients can browse, purchase, and track their orders directly through the app, while your practice earns up to 30% profit per order, with no inventory or fulfillment required.
Why it matters
Understanding how SkinDrop works for patients helps your team provide clear, consistent guidance during checkout and follow-ups.
When your staff understands the patient flow, it ensures:
Communicate clearly about what’s fulfilled by your practice vs. shipped by partner brands
Guide patients with confidence when asked about delivery or tracking
Understand what updates patients receive along the way and how returns are managed
A seamless experience that reinforces trust in your brand
SkinDrop extends your practice’s retail experience into a convenient, on-demand channel that patients already know how to use.
How Patients Purchase
1. Finding Products
Patients access SkinDrop products directly from the Products tab in your app’s Shop page.
They can:
Browse by category, concern, or brand
Filter products to find exactly what fits their skincare goals
Search by keyword for specific brands or ingredients
See recommended and featured products marked with a star icon
All SkinDrop products are high-end, dermatologist-curated brands, available for quick delivery.
2. Viewing Product Details
When patients tap a product, they’ll see:
Product images, sizes, and variants
Key benefits and usage details
Ingredient lists
Pricing for members vs. non-members
Estimated shipping time (typically 3–5 business days)
Products display clear information so patients can confidently choose what their provider recommends.
3. Adding to Cart and Checkout
Patients can:
Adjust the quantity and tap Add to Cart from the product page
View a free shipping threshold if your practice enables it at checkout
Review their order and confirm payment directly in-app
Orders are processed instantly, and patients receive confirmation with tracking details once the order ships.
Order Tracking and Delivery
1. Order Status
After checkout, current and past orders appear under Products in the patient’s Wallet.
Each order shows:
Product name and quantity
Delivery status
Tracking link for shipment updates
2. Delivery Updates
Orders ship directly to the patient.
Patients can:
Tap to view real-time delivery progress through the tracking link in their Wallet
See estimated arrival times (typically 3–5 business days)
Returns and Refunds
If a patient needs to return an item, they can:
Open their order in the Products tab in their Wallet.
View the return policy and follow the listed steps
Submit a return or refund request directly through in-app support. The patient must include an image of the lot number.
All fulfillment and return logistics are handled for your practice, there’s no staff lift or shipping management required.
Best Practices
Set expectations early: Let patients know products arrive within 3–5 business days.
Promote free shipping thresholds: Encourage patients to bundle purchases for added value.
Follow up after orders: Use purchase history to suggest refills or recommend other products or treatments.
FAQs
Q: Where do SkinDrop orders ship from?
All SkinDrop orders are shipped directly to the patient from RepeatMD, no in-office pickup required.
Q: How long does delivery take?
Most patients receive their orders within 3–5 business days after purchase.
Q: Can patients reorder products they’ve purchased before?
Yes. From their Order History, patients can tap Reorder to instantly repurchase previous items.
Q: Can SkinDrop products be included in rewards or promos?
No. Because these orders are fulfilled externally, SkinDrop products cannot be offered as complimentary items or rewards. However, percentage or dollar-off discounts can be applied but will be subtracted from your profit margin.
Q: What happens if a patient’s shipment is delayed or lost?
All shipping and support are handled automatically through RepeatMD. Patients can track their order and contact support directly from the app.
Support
Need help? Contact RepeatMD Support by emailing support@repeatmd.com or contact your Customer Success Manager.