Patient App Experience
Learn how patients use your app, earn rewards, make purchases, and manage their accounts.
34 articles
Signing Up & Checking In
How patients sign up, log in, and check in for visits.
- Intro to your downloadable Patient Rewards app
- How to Use Your RepeatMD QR CodesQR codes are a simple and powerful way to promote your app, this page shows you how to use your QR codes
- How patients can download your mobile app during check-in
- New patients signing up and downloading your Patient Rewards app
Earning & Redeeming Rewards
How patients earn and redeem rewards in the app.
Purchasing In-App
How patients shop and purchase memberships, treatments, products, and gift cards.
- Location Selection at CheckoutPatients can now select a service location during checkout, so the right location receives payment for the order.
- Patients making a purchase from your appLearn how patients browse, select, and purchase services, memberships, or products in the RepeatMD Patient App, including how discounts, payment methods, and checkout work.
- Driving Patient Purchases with Abandoned Cart NotificationsPractices consistently see higher completed purchases and stronger shop activity with these reminders in place - all handled for you.
- Easily apply available promotions in cart
- Using membership discount on an in-app purchase
- How can I resolve account charge discrepancies, such as duplicate or post-cancellation charges?
- How to Enable Tips at CheckoutOffer the option to leave a tip at checkout in your RepeatMD app
Affirm Financing
How patients use Affirm to finance their purchases.
- Use Affirm for in-office purchases (Admin Panel)Learn how patients can use Affirm for in-office sales through the Patient App, and what your team should know about app-only checkout requirements.
- Help patients access Affirm as a payment option (Admin Panel)Learn how patients select Affirm at checkout in the Patient App, what to expect during Affirm’s application flow, and how to set accurate expectations before they apply.
- Finance a purchase with Affirm (Patient App)Learn how to select Affirm at checkout, complete an Affirm application, and confirm your payment plan in the Patient App.
- When a patient is denied by Affirm (Admin Panel)Learn what happens when a patient is declined by Affirm, how partial approvals and down payments work, and how to set expectations without promising approval.
- What will my patients pay if they use Affirm? (Admin Panel)Learn how Affirm pricing works for your patients, including APR ranges, down payments, and the no-surprise-fee policy your team can reference at checkout.
In-App Wallet
How patients manage RepeatCash, purchases, and memberships in their wallet.
- Cancel a membership (Patient App)Learn how patients can cancel memberships in the app, how billing and benefits work through the end of the billing cycle, and how admins can verify final payments.
- Patients with memberships redeeming their monthly treatment (Patient App)Learn how enrolled members choose, book, and redeem their included monthly treatment in the Patient App, including how rollover settings affect availability.
- Redeeming treatments and/or packages
- Update patient membership billing information (Patient App)Learn how patients update their membership billing information in the Patient App, including when changes take effect, supported payment methods, and what happens if a membership is in dunning.
- Why is the Cancel Membership option unavailable or disabled in the RepeatMD app?Learn why the Cancel Membership button may be unavailable or greyed out in the RepeatMD app and what steps to take if your membership is still within its commitment period.
- Change or Upgrade a Membership (Patient App and Admin Panel)Learn how patients and practice admins can change or upgrade a RepeatMD membership, including cancellation steps, billing considerations, and what carries over to the new plan.
AI Treatment Advisors
How patients use AI Treatment Advisors to explore and purchase treatments, products, and practice info
Account Settings
How patients manage their account details.
- Opt back in to text messages (Patient App)Learn how to resume RepeatMD text messages after opting out, using a reply to an existing thread or the RepeatMD SMS short code.
- Manage account settings (Patient App)Learn how to access your treatments, memberships, and account settings in the Patient App.
- Delete your account (Patient App)Learn how to delete your RepeatMD account, what data is removed, and what records are retained.
- Update phone numbers and manage duplicate accounts (Admin Panel)Learn how to update a patient’s phone number in the Admin Panel, prevent duplicate accounts, and resolve duplicates when a patient creates a second profile.
Referrals
Guides for how patients refer friends and share your practice from the app.