Patient App Experience
Learn how patients use your app, earn rewards, make purchases, and manage their accounts.
34 articles
- What is MyRepeat? (Patient App)Learn what MyRepeat is, how it powers your practice’s Patient App, and where patients go for support.
- Affirm marketing banners (Patient App)Learn where Affirm financing banners appear in the Patient App and what patients see when they tap them.
- Introduction to RepeatMD Lite (Admin Panel)Learn what the RepeatMD Lite plan includes, which features are unavailable, and when to upgrade as your practice grows.
Signing Up & Checking In
How patients sign up, log in, and check in for visits.
- Intro to your downloadable Patient App (Admin Panel)Learn how your practice’s downloadable Patient App works, how patients find it, and how branding personalizes after login.
- Use your RepeatMD QR codes (Admin Panel)Learn how to choose the right RepeatMD QR code for in-practice check-ins versus public app-download materials.
- Download the app during check-in (Patient App)Learn how patients download your practice’s Patient App during an in-office check-in using a QR code or app store search.
- New patients: sign up and download your Patient App (Admin Panel)Learn how to guide new patients through signing up and downloading your Patient App during their first visit.
Earning & Redeeming Rewards
How patients earn and redeem rewards in the app.
- Earn, track, and redeem rewards (Patient App)Learn how to earn rewards through visits and purchases, track your progress, and redeem unlocked offers in the Patient App.
- Convert rewards into RepeatCash (Patient App)Learn how to convert an unlocked reward into RepeatCash and apply that balance toward an in-app purchase.
Purchasing In-App
How patients shop and purchase memberships, treatments, products, and gift cards.
- Set up location selection at checkout (Admin Panel)Learn how location selection at checkout works for multi-location practices, including patient defaults, cart validation, and reconciliation reporting.
- Make a purchase in the Patient AppLearn how patients browse, add to cart, apply eligible discounts, and complete checkout in the Patient App.
- Drive purchases with abandoned cart notifications (Admin Panel)Learn what abandoned cart notifications are, when patients receive them, and how to opt out if your practice prefers not to use them.
- Easily apply available promotions in cart
- Use membership discount on an in-app purchase (Patient App)Learn how enrolled members see membership pricing applied automatically when they shop in the Patient App, including how it interacts with other discounts at checkout.
- Resolve charge discrepancies (Admin Panel)Learn how to investigate duplicate charges, post-cancellation billing, and bank-side display issues using Admin Panel reports and Stripe.
- How to Enable Tips at CheckoutOffer the option to leave a tip at checkout in your RepeatMD app
Affirm Financing
How patients use Affirm to finance their purchases.
- Use Affirm for in-office purchases (Admin Panel)Learn how patients can use Affirm for in-office sales through the Patient App, and what your team should know about app-only checkout requirements.
- Help patients access Affirm as a payment option (Admin Panel)Learn how patients select Affirm at checkout in the Patient App, what to expect during Affirm’s application flow, and how to set accurate expectations before they apply.
- Finance a purchase with Affirm (Patient App)Learn how to select Affirm at checkout, complete an Affirm application, and confirm your payment plan in the Patient App.
- When a patient is denied by Affirm (Admin Panel)Learn what happens when a patient is declined by Affirm, how partial approvals and down payments work, and how to set expectations without promising approval.
- What will my patients pay if they use Affirm? (Admin Panel)Learn how Affirm pricing works for your patients, including APR ranges, down payments, and the no-surprise-fee policy your team can reference at checkout.
In-App Wallet
How patients manage RepeatCash, purchases, and memberships in their wallet.
- Cancel a membership (Patient App)Learn how patients cancel memberships in the Patient App, what happens to billing and benefits through the end of the cycle, and how admins verify final payments.
- Redeem an included monthly membership treatment (Patient App)Learn how enrolled members choose, book, and redeem their included monthly treatment in the Patient App, including how rollover settings affect availability.
- Redeem treatments and packages (Patient App)Learn how patients redeem prepaid treatments and packages in the Patient App by scanning your in-office QR code, including quantity selection and how redemption interacts with check-in.
- Update patient membership billing information (Patient App)Learn how patients update their membership billing information in the Patient App, including when changes take effect, supported payment methods, and what happens if a membership is in dunning.
- Troubleshoot unavailable Cancel Membership option (Patient App)Learn why the Cancel Membership button may be missing or greyed out in the Patient App, what commitment periods mean, and what to do if you cannot cancel on your…
- Change or Upgrade a Membership (Patient App and Admin Panel)Learn how patients and practice admins can change or upgrade a RepeatMD membership, including cancellation steps, billing considerations, and what carries over to the new plan.
AI Treatment Advisors
How patients use AI Treatment Advisors to explore and purchase treatments, products, and practice info
Account Settings
How patients manage their account details.
- Opt back in to text messages (Patient App)Learn how to resume RepeatMD text messages after opting out, using a reply to an existing thread or the RepeatMD SMS short code.
- Manage account settings (Patient App)Learn how to access your treatments, memberships, and account settings in the Patient App.
- Delete your account (Patient App)Learn how to delete your RepeatMD account, what data is removed, and what records are retained.
- Update phone numbers and manage duplicate accounts (Admin Panel)Learn how to update a patient’s phone number in the Admin Panel, prevent duplicate accounts, and resolve duplicates when a patient creates a second profile.
Referrals
Guides for how patients refer friends and share your practice from the app.