Overview
The Redemptions report gives a detailed view of individual patient redemptions in your app. Use it to see when and how patients redeem purchased treatments, promotional offers, earned rewards, membership benefits, and in-store promotions. Default view covers the last 30 days; adjust the range with Redemption date filters.
This article is for practice owners, managers, and admins who track patient engagement and offer performance.
Before You Start
You need access to Reports in the Admin Panel.
Open Redemptions from the Reports section of the left-side navigation.
The report defaults to the last 30 days. Change the range with Redemption date filters at the top of the report.
Report data refreshes every 5 minutes. To see updated numbers sooner, clear your browser cache and manually refresh the page.
Why It Matters
Redemptions show whether patients actually use what they buy or earn. The report helps you:
Measure offer and reward performance beyond initial purchase or unlock.
Identify location or category trends when you operate multiple sites.
Investigate patient questions about a specific redemption.
Compare in-app vs. in-store promotion usage.
Support front-desk workflows by confirming what a patient redeemed and when.
How It Works
Redemption types. Patients can redeem several categories of value:
Type | What it tracks |
Services redeemed | Treatments and/or packages purchased from your Patient App |
Offers redeemed | Discounts from a Special or Automated Offer applied in a successful in-app transaction |
Rewards redeemed | Rewards a patient unlocked and redeemed |
Membership treatments redeemed | Included treatments an enrolled member redeemed as part of their membership |
In-store promotions redeemed | Special or Automated Offer redemptions at your practice (not in the app) |
In-store promotion limitation. RepeatMD cannot track the actual benefit for redemptions that happen outside the app for items not sold on your Patient App. The report records the in-store promotion redemption event, but not downstream benefit delivery.
Available filters:
Patient full name
Patient phone number
Redemption date
Location
Category (type of redemption)
Subcategory (name of redemption)
Click a filter value at the top of the report to adjust it. If filters are collapsed, click the filter count label on the right side of the screen above the report.
Relationship to other reports. Use Shop Summary to verify payment and discount details on the original transaction. Use Services for aggregate sales trends. See linked articles in Next Steps.
Step-by-Step Instructions
Open the Redemptions report
Log in to the Admin Panel.
Click Redemptions in the Reports section of the left-side navigation.
Review the redemption list for the default last 30 days period.
Filter redemptions
Click a filter value at the top of the report, or click the filter count label on the right if filters are hidden.
Set one or more filters — for example, Redemption date, patient name, Location, Category, or Subcategory.
Confirm the filter to refresh the redemption list.
Investigate a specific patient’s redemptions
Filter by Patient full name or Patient phone number.
Review redemption type, date, location, and subcategory for each row.
Cross-reference the original purchase in Shop Summary or the patient’s profile under Patients if needed.
Best Practices and Pro Tips
Compare redemption rate to sales. High purchases with low redemptions in Services may signal follow-up opportunities.
Filter by Category when evaluating a specific campaign type (rewards vs. offers vs. membership benefits).
Use Location filters for multi-site practices to compare engagement by site.
Pair with patient profile redemption tools when staff redeem on behalf of a patient. See View and redeem a patient’s services and rewards (Admin Panel).
Export filtered results when sharing campaign performance with your team.
Common Mistakes and FAQs
Q: Why don’t I see a redemption I expected?
A: Confirm the Redemption date range includes the event. Check Category and Subcategory filters — a reward redemption won’t appear under Offers, for example.
Q: What’s the difference between Offers redeemed and In-store promotions redeemed?
A: Offers redeemed are discounts applied in successful in-app transactions. In-store promotions redeemed are Special or Automated Offers redeemed at your practice, not through the app.
Q: Can I see discount amounts in this report?
A: This report focuses on redemption events. For dollar amounts and promo codes on the original purchase, use Shop Summary. See Verify transactions and investigate discount usage (Admin Panel).
Q: Why is data a few minutes old?
A: Reports refresh every 5 minutes. Clear cache and refresh the page if you need the latest snapshot sooner.
Q: Does this report show admin-initiated redemptions?
A: Redemptions performed on a patient’s behalf from their profile should appear here. Confirm the date filter and patient identity if a row is missing.
Q: Can RepeatMD track every in-store benefit?
A: No. For in-store promotion redemptions on items not sold through the app, RepeatMD records the redemption event but cannot track the actual benefit delivered outside the platform.
Next Steps and Support
Need help? Email support@repeatmd.com