If you are currently in your trial period and decide it is not the right time to start the main program, you can cancel your program through your account area. Simply follow the steps below to ensure a smooth cancellation process.
1. Log Into Your Account:
- Start by logging into your re:sleep account through our website using the email and password associated with your subscription.
2. Navigate to the “Subscription” Section:
- Once logged in, click on the “My Account” area from the top menu. The click on the “Subscription” option from the left-hand menu. This is where you can make changes to your subscription status.
3. Cancel Your Subscription:
- In the subscription settings, locate the “Actions” box. Here, you’ll find an option to “Cancel.” Click this button to initiate the cancellation process.
4. Check for “Pending Cancellation” Status:
- After clicking cancel, your subscription status will change to “Pending Cancellation.” This means your cancellation has been processed, but you will continue to have access to the program until the end of your current billing period or trial. No further payments will be taken after your trial period ends and this status will automatically change to "Cancelled".
5. Check for Confirmation:
- Once your cancellation is successful, you will receive a confirmation email. Be sure to check your inbox (or spam folder) for this email as proof of cancellation.
6. Automatic End of Access:
- After your trial period ends, your access to the program and all related services will automatically stop. If you want to rejoin the program in the future, you’ll need to sign up again and start from the beginning.
Important to note: Remember that if you don't cancel, the subscription will automatically convert into our main membership at the end of your trial period.
We understand that sometimes life gets in the way or the program may not be the right fit for you at this moment in time. If you have any questions or need further assistance, feel free to speak to our re:sleep chatbot who can point you in the right direction. We’re here to help you whenever you are ready!