Extended Deadlines allow you to extend the return, exchange, or complaint deadline for a specific order, even after the original deadline has passed.
This is useful when you want to make an exception for an individual customer.
VIDEO: How do Extended Deadlines work?
🎥 Watch the video below for a step-by-step walkthrough of how Extended Deadlines work in practice.
What are Extended Deadlines?
Extended Deadlines allow you to manually extend the deadline for a single order.
Example:
Your return deadline is 14 days.
A customer contacts you on day 15 and wants to return an item.
Instead of rejecting the request, you can extend the deadline by:
1 week
2 weeks
1 month
Indefinitely
This applies only to the selected order.
How does it work?
If you want to extend the deadline for a specific order:
Go to the Returbo app
Navigate to Settings → Request Settings → General
Scroll down to Extending deadline on a specific order
Click + Extend deadline on specific order
Step 1: Find the order
Enter the order number in Search for an order
Click on the order
❗ Important: You must enter only numbers. Do not include letters or characters.
Step 2: Choose extension settings
Select how long you want to extend the deadline
(1 week, 2 weeks, 1 month, or indefinite)Select which request types you want to extend:
Return
Exchange
Complaint
(You can choose one or multiple)
Click Save deadline.
You will now see the order listed under your active extended deadlines.
Once the new deadline passes, the order will automatically expire (unless set to indefinite).
How to edit an Extended Deadline
Extended deadlines cannot be edited directly.
To change one:
Click the 🗑️ icon next to the order
Click Proceed and delete
Create a new extended deadline with the updated settings
I can’t find my extended deadline order
If the order does not appear in the list:
Click Show full list
Review all active orders
You can also:
Click + Extend deadline on specific order
Search for the order number again
After saving, a confirmation popup will appear and take you directly to the extended order.
How to deactivate an Extended Deadline
Extended deadlines are automatically deactivated when the extended period expires (unless set to indefinite).
If you want to deactivate one manually:
Click the 👁️ icon next to the order
Click Deactivate deadline
Click Proceed and deactivate
The order will now appear under Expired orders.
Summary
Extended Deadlines allow you to:
Make exceptions for individual orders
Extend return, exchange, or complaint deadlines
Choose how long the extension applies
Deactivate or delete the extension if needed
This feature applies only to specific orders and does not affect your general return policy.