This setting controls when a return shipping slip is created.
You can choose to either:
automatically approve requests
review requests manually before approving them
This setting is available in both:
Returns
Exchanges
You can configure it separately for each.
Step 1: Go to request settings
Go to Settings
Click Request settings
Open Returns or Exchanges
Step 2: Choose your approval flow
Automatically pre-approve all your return requests
If enabled, requests are approved instantly.
This means:
Customers receive a return shipping slip immediately after registering a return in the portal.
The return is automatically moved to Incoming status
No manual review is required
Faster return process
Image 1. Return confirmed instantly – the customer receives the shipping slip without manual review.
Image 2. Return is automatically approved and appears in the Incoming list.
👉 We recommend enabling Autogenerated return shipping slips for a fully automated setup. See guide: How to activate shipping carrier in Returbo step 3.
Manually pre-approve all your return requests
If enabled, requests must be reviewed before they are approved.
This means:
Requests are created with Request submitted status
No return shipping slip is created initially
You must review each request before taking action
Image 3. No shipping slip generated in Digital return form. The request appears with Request submitted status.
Image 4. Return shows up in Request submitted. Now waiting for review.
Review and approve the request
You can open each request to review:
Items included in the return or exchange
Reason for the request
Any uploaded images or comments
Image 5. Review and approve the return. You can review the request details, including items, reason, and customer input before approving.
👉 Click Confirm and generate label to approve the request and create the return shipping slip.
Once approved:
The return moves to Incoming status
The customer receives the shipping slip
Image 6. Showing return on Incoming stage with generated return lables.
Reject the request
You can also reject a request if needed.
This means:
You must provide a rejection reason
No shipping slip will be created
The customer is informed that the request was not approved
Image 7. Reject a return request. Uncheck the item and enter a rejection reason. No shipping slip will be created.
💡 Summary manual flow
In a manual flow, the merchant reviews each request before approval.
👉 The return shipping slip is only created after the request is approved.
Recommendation
If you use manual review, we recommend enabling:
👉 Attach image and comment options (Returns)
This allows customers to:
upload images
add comments
👉 This helps you make better approval decisions
✅ Summary
Choose your flow based on how much control you want in your return process.
Automatic approval is best if you want a fast and fully automated experience with minimal manual work
Manual review is best if you want to review and approve each request before a shipping slip is created
👉 In short:
More automation = faster process
More manual control = better oversight