Before you start
Before activating a carrier, make sure you have the required credentials.
👉 Read this guide first: Preparation before onboarding
Step 1: Go to carrier settings
Go to Settings
Click Integrations
Open the Shipping tab
👉 Here you can view and activate the carriers available in your Returbo account
Step 2: Activate a carrier
Select the carrier you want to activate
Click Start
Enter the required credentials
Click Activate when done with information field.
Press "Start" on selected carrier and click "Activate carrier" after filling in credentials.
👉 Each carrier requires different credentials (see preparation guide)
👉 See Step 5 to configure markets and services for each carrier
Step 3: Enable return automation
After activating a carrier, scroll to the top of the page and you will see two new blocks, Automatic return tracking and Autogenerated return shipping slips.
Automatic return tracking
When this is enabled, Returbo automatically tracks the return using a tracking link and marks it as received once the shipment is delivered to your warehouse.
This means:
You do not need to manually update return statuses
Your return flow becomes fully automated
Customers are updated faster
👉 Available on Plus, Premium, and Enterprise plans
👉 Recommended: Enable this to reduce manual work
Autogenerated return shipping slips
This setting controls how return shipping slips are created.
If enabled, Returbo will automatically generate a return shipping slip when a shipping slip is created in your return or exchange flow.
This setting is independent of whether your return flow is manual or automatic.
👉 See guide: Reviewing and pre-approving return requests
The difference is that Returbo generates the shipping slip automatically instead of you doing it manually. See example below (Manual setting in Reviewing and pre-approving return requests).
Image: Manual shipping slip selection
You select which carrier to use before generating the return shipping slip.
Image: Autogenerated return shipping slip
The shipping slip is automatically selected and generated based on your carrier setup. No manual action is required.
Step 4: Set carrier priority (ranking)
When Autogenerated return shipping slips are enabled you can choose the order in which carriers are used.
This controls which carrier is used first.
Example:
1 → PostNord Varubrev
2 → PostNord Return Drop-off
👉 If a shipment does not match the rules of the first carrier (for example weight or destination country), Returbo will automatically use the next carrier in the ranking.
Image: Shipping carrier ranking
Set the priority order for your carriers. The top carrier is used first. If it does not match the shipment requirements, the next carrier will be used.
Step 5: Configure markets per carrier
Inside each carrier, you can select which markets (countries) should be used. See section "Markets you accept returns from (optional)". This can be configured per service type.
Important
If your carrier has multiple services (for example UPS Standard, Express, etc.), make sure you select the correct service when assigning markets.
Each service can have different countries assigned to it.
👉 If the wrong service is selected, the wrong shipping option may be used when generating return shipping slips.
💡 Why this matters
This setup ensures that the correct carrier and service is used based on the customer’s location.
Important setup notes
The number of carriers you can activate depends on your price plan
Incorrect credentials will prevent activation
Make sure your carrier agreement supports returns