Settings & configuration
Guides for managing system settings, email notifications, integrations, and configuration options in Returbo.
21 articles
- How to embed the Digital Return FormStep-by-step guide on how to embed the Returbo Digital Return Form on your Shopify store during setup.
- Guide: How to Exchange Using TagsLearn how to use Returbo product tags to enable exchanges between separate Shopify products that are not variants of each other.
- How do all Returbo emails work?Learn how Returbo’s customer email notifications work, including return, exchange, complaint flows, and what happens if a return label cannot be generated.
- How to change your return and restock addressA guide on how to change your return and restock locations in the Returbo app.
- Keep Selling When Out of StockA guide on how to turn on the "Keep Selling When Out of Stock" so that variants out of stock can still be exchanged.
- Reviewing and pre-approving return and exchange requestsThis setting determines which flow you use for returns and exchanges and when the return shipping slip is sent to the customer.
- How to Configure Complaint Resolution in ReturboHow do I choose how complaints are resolved in Returbo — refund, replacement (new item), or customer's choice?
- How Manual Shipping Label Generation Works in ReturboLearn how manual shipping label generation works in Returbo, including how to turn it on, what happens when a return comes in, and how it works differently with ShippyPro.
- How Return Deadlines Work in ReturboThis guide explains how return, exchange, and complaint deadlines work in Returbo and how to adjust your settings. It's for merchants who want to understand (or change) how long customers…
- How to Use SKU Matching to Connect Discontinued Products in ReturboHow Returbo uses matching SKUs to let customers exchange products that have been deleted or replaced in Shopify.
Ongoing
All guides related to Ongoing
- How to configure OngoingA guide on how to set up and configure the Ongoing integration.
- How to set up Ongoing in ReturboA guide on how to set up Ongoing in the Returbo app and what steps you need to follow to get started with Ongoing.
- How the Ongoing integration worksA guide that describes how the Ongoing integration work with Returbo and some general information.
Shipping carriers
Guides related to setting up specific carriers
- How to Activate FedEx in ReturboStep-by-step guide on how to activate the FedEx integration in Returbo, including two-step authentication and account verification.
- How to get the Bring credentialsA guide on how to get the Bring credentials to activate the integration in Returbo
- How to activate the FedEx integrationA step-by-step guide on how to active FedEx in Returbo
- How to set up the UPS integrationA step by step guide on how to set up the UPS integration in Returbo
- How to activate DHL Freight in ReturboA step-by-step guide to activating DHL Freight in Returbo.
- How to Set Up Country Rules for Shipping Carriers in ReturboLearn how to set up Country Rules in Returbo so each shipping carrier product is only used for the countries you choose plus how to rank carriers for automatic label…
- How to Connect ShippyPro to Returbo for Return Shipping LabelsHow do I use ShippyPro with Returbo to generate return shipping labels?
Other integrations
Guides on how to active other integrations other than shipping carriers and WMS