Settings & configuration
Guides for managing system settings, email notifications, integrations, and configuration options in Returbo.
8 articles
Customer-facing settings
Guides on how to update or convert a specific return or exchange request.
- How do all Returbo emails work?Learn how Returbo’s customer email notifications work, including return, exchange, complaint flows, and what happens if a return label cannot be generated.
- What Is the Return Policy and Where Do Customers See It?If you've ever wondered whether your customers can actually see your return policy before they submit a return, the answer is yes, and Returbo makes sure of it.
- How to Add a New Language to ReturboHow do I add another language to Returbo so my customers see the return form and emails in their own language?
- Refunds and exchanges when taxes are not included in the priceLearn how Returbo handles refunds and tax amounts for stores where taxes are added at checkout (such as the US or Canada), and where to see the full refunded amount…
Store setup
Guides on how to update or convert a specific return or exchange request.
- How to change your return and restock addressA guide on how to change your return and restock locations in the Returbo app.
- How to Use SKU Matching to Connect Discontinued Products in ReturboHow Returbo uses matching SKUs to let customers exchange products that have been deleted or replaced in Shopify.
- Keep Selling When Out of StockA guide on how to turn on the "Keep Selling When Out of Stock" so that variants out of stock can still be exchanged.
- Get notified when a customer submits a requestLearn how to enable instant email notifications when a customer submits a new request in Returbo.