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Settings & configuration

Guides for managing system settings, email notifications, integrations, and configuration options in Returbo.

16 articles
How to embed the Digital Return FormStep-by-step guide on how to embed the Returbo Digital Return Form on your Shopify store during setup.
Guide: How to Exchange Using TagsLearn how to use Returbo product tags to enable exchanges between separate Shopify products that are not variants of each other.
How do all Returbo emails work?Learn how Returbo’s customer email notifications work, including return, exchange, complaint flows, and what happens if a return label cannot be generated.
How to change your return and restock addressA guide on how to change your return and restock locations in the Returbo app.
Keep Selling When Out of StockA guide on how to turn on the "Keep Selling When Out of Stock" so that variants out of stock can still be exchanged.
Reviewing and pre-approving return and exchange requestsThis setting determines which flow you use for returns and exchanges and when the return shipping slip is sent to the customer.
How to Configure Complaint Resolution in ReturboHow do I choose how complaints are resolved in Returbo — refund, replacement (new item), or customer's choice?