Guide
🎥 Video guide of Change request type
When can you change the request type?
You can update the request type in the following stages:
Request Submitted
Request Incoming
Pending for Approval
⚠️ After these stages, the request type can no longer be changed.
Step 1: Open the request
Go to the request inside the Returbo admin panel.
Step 2: Click “Change Request Type”
In the request view, open the tab:
Change Request Type
Step 3: Select the new request type
Choose the new type:
Return
Exchange
Complaint
Step 4: Select the product(s)
Choose which product(s) should be moved to the new request type
💡 You can:
Change all products in the request, or
Change only specific products
Example:
If a request includes a dress and a cardigan, you can:
Change both items, or
Change only one of them
Step 5: Add required details
Depending on the new request type:
If Exchange:
Select the new product/variant
If Complaint:
Add images
Add a comment (if needed)
If Return:
Select a return reason
Step 6: Save the changes
Once completed:
Confirm the change
The request will be updated automatically
What happens after you change the request type?
The request is updated inside Returbo
The status is adjusted based on the new request type
Important:
No new email is sent to the customer, you will only see the changes inside the admin panel.
Limitations
This feature is available on all pricing plans
No restrictions apply
Important Notes (reduces support tickets)
You can only change the request type in early stages not after the return is Resolved.
You can update one or multiple products in the same request
Always double-check product selection before saving
Make sure required fields are filled (especially for exchanges and complaints)