Changing a request
Guides on how to update or convert a specific return or exchange request.
7 articles
- How to Change the Customer Address on a Return Request in ReturboChange or correct the shipping address on a return request in the Returbo Dashboard when a customer needs an update or an address error is blocking label generation.
- How to exchange a giftLearn how gift exchanges work in Returbo, including how customers can update shipping details and receive the exchanged item directly.
- How to turn an issue a refund on an exchange instead of sending a new item.Learn how to convert an exchange request into a refund in Returbo, including how to issue repayment and manage return fees before approval.
- Change Request TypeSometimes customers change their mind after submitting a request. They may request a return but later want to exchange the product and vice versa. This guide shows how to quickly…
- How to change compensation of a requestA guide on how to change from new item, to refund, store credit, and more.
- How to change the merchant's return address on an individual requestLearn how to change the return address on an individual request before generating a return shipping label in Returbo.
- How to Refund a Return on an Exchange OrderHow do I refund a customer who returns an item from an exchange order?