Managing Requests and Orders
Guides on how to edit specific orders and what feature are available.
10 articles
Changing a request
Guides on how to update or convert a specific return or exchange request.
- How to Change the Customer Address on a Return Request in ReturboChange or correct the shipping address on a return request in the Returbo Dashboard when a customer needs an update or an address error is blocking label generation.
- How to exchange a giftLearn how gift exchanges work in Returbo, including how customers can update shipping details and receive the exchanged item directly.
- How to turn an issue a refund on an exchange instead of sending a new item.Learn how to convert an exchange request into a refund in Returbo, including how to issue repayment and manage return fees before approval.
- Change Request TypeSometimes customers change their mind after submitting a request. They may request a return but later want to exchange the product and vice versa. This guide shows how to quickly…
- How to change compensation of a requestA guide on how to change from new item, to refund, store credit, and more.
- How to change the merchant's return address on an individual requestLearn how to change the return address on an individual request before generating a return shipping label in Returbo.
- How to Refund a Return on an Exchange OrderHow do I refund a customer who returns an item from an exchange order?
Working with requests
Guides on how to update or convert a specific return or exchange request.
- What Does the Order Timeline Show in Returbo?Learn what the Returbo order timeline shows at each stage, from order created and fulfilled to return requested, incoming, received, and resolved.
- How to Archive and Unarchive a Request in Returbo
- How to Use the Internal Chat in ReturboLearn how to use Returbo's internal chat to leave private notes and comments on return requests, visible only to your team, not your customers.