This article will answer frequently asked questions about ReturnLogic contracts, renewals, Annual RMA allotments, overages, adding additional accounts, and more. Each unique ReturnLogic account is subject to a contract that details the agreement terms.

If you have any questions about your ReturnLogic Contract, please feel free to reach out to support or to your Customer Success Manager.


FAQs: ReturnLogic Contracts

Contract

  1. Do I need to sign a long-term contract to become a ReturnLogic Customer?

  2. Can I adjust my contract at any time?

  3. What is the ReturnLogic cancellation policy?

  4. What happens if I cancel my ReturnLogic subscription?

Renewals

  1. How does contract renewal work?

  2. How does contract auto-renewal work?

Annual RMA Allotment

  1. What is the Annual RMA Allotment?

  2. How can I track my RMA usage?

  3. How will I know if I may need to alter my Annual RMA allotment?

  4. How can I change my Annual RMA allotment?

Overages

  1. How do overage fees work?

  2. How can I avoid overage fees?

Additional Accounts for Additional Stores

  1. If I create a new Shopify store, does it need its own ReturnLogic account?

  2. Does ReturnLogic offer discounts for adding additional ReturnLogic accounts?


Contract

Do I need to sign a long-term contract to become a ReturnLogic Customer?

We offer a 12-month contract, billed annually or monthly. For your convenience, contracts auto-renew on your signing date unless you provide notice of non-renewal no less than 30 days prior to that date.


Can I adjust my contract at any time?

  1. While we’re unable to change or modify your subscription plan on a month-by-month basis, we’re more than happy to offer an early renewal to accommodate your business needs.

  2. If you predict significant changes in your business that may impact your returns volume, please reach out to Customer Success to discuss the best next steps.


What is the ReturnLogic cancellation policy?

ReturnLogic Contracts are made on an annual basis. Annual contracts require notice of non-renewal no less than 30 days prior to term renewal.


What happens if I cancel my ReturnLogic subscription?

  1. Someone from the Customer Success team will reach out to you about cancellation policies, the details of your contract, and any necessary offboarding steps.

  2. You will be given a termination date and time in advance. If you think you require more time to leave the platform and/or complete offboarding steps, please notify Customer Success or support at your earliest convenience.

  3. If you have any questions about how to complete the offboarding steps, reach out to Customer Success or support.


Renewals

How does contract renewal work?

Your contract renewal details will be outlined in your contract. Please reach out to Customer Success about any concerns or questions about your contract renewal.


How does contract auto-renewal work?

Your contract renewal details will be outlined in your contract. Customer Success will reach out to you by email in advance about your contract auto-renewing.

If the main point of contact for your ReturnLogic contract has changed since it was signed, please reach out to ReturnLogic support with updated contact info.


Annual RMA Allotment

What is the Annual RMA Allotment?

An Annual RMA allotment is the number of RMAs you expect to use (but not exceed) in a 12-month contract period. This number will be estimated at the time you join ReturnLogic and can be adjusted annually as your company grows.


How can I track my RMA usage?

  1. To learn about tracking your RMA usage, click here.

  2. To learn about the RMA Items Report, click here.


How will I know if I may need to increase my Annual RMA allotment?

Many ReturnLogic customers will grow as a result of using the ReturnLogic platform and in turn, start to process more returns than they did previously. When retailers realize they are using RMAs faster than projected, they can reach out to their dedicated Customer Support Manager to increase their Annual RMA allotment.

It is encouraged to reach out to change the allotment proactively if you think you will go over the annual allotment significantly. If you do not increase the allotment proactively and go over the allotment, you will be subject to any overage fees outlined in your contract. For this reason, it can be advantageous and cost-saving to proactively expand your Annual RMA allotment.

Please reach out to Customer Success about any concerns or questions about your RMA utilization.


How can I change my Annual RMA allotment?

To do this, you will need to get in touch with Customer Success.

Please also reach out to Customer Success if you have any concerns or questions about your Annual RMA allotment.


Overages

How do overage fees work?

Overage fees will apply only when you exceed your Annual RMA allotment. The fee is applied per RMA used over your Annual RMA Allotment. The fee rate will be outlined in your ReturnLogic contract.


How can I avoid overage fees?

If you do not exceed your Annual RMA Allotment, the overage fee will not apply.

If you would like to increase your Annual RMA Allotment to avoid going over your allotment, please reach out to Customer Success for information about the next steps.


Additional Accounts for Additional Stores

If I create a new Shopify store, does it need its own ReturnLogic account?

If you are expanding your number of Shopify stores and would like to connect your new store(s) to ReturnLogic, please reach out to Customer Success. Each unique Shopify store requires its own unique ReturnLogic account.


Does ReturnLogic offer discounts for adding additional ReturnLogic accounts?

Yes! If you are looking to add an additional ReturnLogic account, we can make you aware of any applicable promotions. Please let Customer Success know as soon as you make a plan to launch your additional Shopify store!


Have questions? We're here to help! Email us at support@returnlogic.com or use the live chat inside the platform with any questions. Enjoy!

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